Clutter is a technology & logistics company based in Los Angeles. We are actively disrupting the $60B/year self-storage and moving industries with our end-to-end supply chain and proprietary technology platform. We offer convenient and tech-enabled Smart Storage and Moving solutions to tens of thousands of customers in 20 states across the US, with more markets being added every year. We’re a Series D company, with investors including SoftBank, 8VC, Sequoia, Atomico and GV (formerly Google Ventures). It’s an exciting time to join Clutter!

Customers need our help during some of life’s most stressful events. So when we design our platform to make moving or storing seamless, we can provide immense relief during those life events. As the Lead Product Designer, you’ll help our customers discover, book, and manage the services they need. You’ll also explore the internal tools in the hands of Clutter teammates, which power standout customer experiences.

As the leader for our product design org, you’ll also help us build the team required to evolve our product into the de-facto name in moving and storage. 

What you’ll do:

• Develop, iterate, and maintain our product design process (internal to design org as well as across product engineering team).
• Launch new experiences by defining user problems, deciding on flows, prototyping, testing, visual design, and post-release measurement.
• Lead other designers in daily/weekly process and provide mentorship to level-up their output.
• Be the single-threaded owner of the language we use to communicate our services to customers through out site – and partner closely with Marketing on how to communicate our services externally.
• Though a majority of time (~80%) will be spent on product design work, ~20-30% will be spent helping our Marketing team design offsite user experiences, collaborating on the visual assets that will drive these experiences.
• Raise the bar for visual and UX excellence anywhere customers experience Clutter.
• Collaborate with PMs, eng leads and analysts on vision, problem definition, and scoping; we believe in these three roles working together from the beginning of each project.
• Set and maintain a vision for how customers and internal users (movers, warehouse associates) will find success holistically on our platforms.

Who we’re looking for:

• 5+ years of relevant experience in a product design capacity, with 2+ years in a senior or lead capacity
• Strong visual and interaction craft skills (and willingness to be opinionated about it).
• Ability to lead PM, analyst, engineering teammates through design-thinking exercises (brainstorming, voting, etc).
• Comfort with communicating our vision and with educating and influencing across a diverse team (from engineering, to movers and leadership teammates).
• Ability to turn complex processes (moving is hard!) into digestible, winnable services and experiences for a diverse set of customers.
• An ability to pick the right research tools (interviews, unmoderated studies, etc) to move projects forward.
• Can advocate for the customer experience beyond immediate project work, across operations, leadership, or any other part of the org.
• Experience with (or aptitude to grow into) managing product designers across craft skill development, product strategy, and work habits.

What we offer:

• Base salary range of $150,000 to $180,000, based on experience and geography
• Benefits information can be found here
• Flexibility to work remotely from anywhere in the US (Clutter is unable to sponsor or take over sponsorship of an employment Visa at this time.)

Clutter is committed to fostering a diverse & inclusive work environment, where each team member is empowered to bring their whole self to work. We believe that diverse teams are more successful and that experience comes in many flavors. We are, of course, an equal opportunity employer, but we see that as the floor set by law and not the ceiling. Come join us.  

For information about our privacy practices, please visit: https://www.clutter.com/legal/privacy_policy.