Full-Time
Network Support Technician
Government
Confirmed live in the last 24 hours
AT&T
10,001+ employees
Telecommunications services including wireless and broadband
Compensation Overview
$61.6k - $68kAnnually
Entry, Junior
No H1B Sponsorship
Pittsburgh, PA, USA
US Citizenship Required
You match the following AT&T's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
- Associate Degree or equivalent experience
- 1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role
- Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
- General knowledge network products and systems
- Experience in a rapid paced, time sensitive, high-quality environment
- Must have excellent team skills and collaboration skills
- Attention to detail and follow-through
- Ability to work with minimal supervision
- Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
- Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
- Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
- Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
- Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
- Assist in testing, applying, and maintaining server configurations and related security patches
- Assist in maintaining and checking the health of systems and backups to include restore testing
- Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
- Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
- Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
- Provide inventory support and input to the provided inventory system for the customer
- Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
- Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
- Conduct or provide new equipment deployments and/or requested deployment support
- Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
- Analyzes functional business requirements and design specifications for functional activities
- Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
- Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
- Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
- Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
- Prior experience of IT support in an Enterprise environment (10,000+ end-users)
- Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
- Ability to apply a comprehensive knowledge across key tasks and high impact assignments
- Experience evaluating system performance results and recommending improvements or optimizations
- Experience performing IT hardware repairs and installing replacement parts
- Experience planning and leading technology assignments and projects
- Prior hands-on experience with the setup, configuration and administration of servers and backups
- Experience functioning as a technical expert across multiple project assignments
- ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data, which are popular for streaming and data-heavy activities. AT&T also bundles services, allowing customers to combine internet, TV, and phone services for convenience and cost savings. Revenue is generated mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which offers live TV and on-demand content. AT&T stands out in a competitive market by providing a comprehensive range of services and flexible plans to meet diverse customer needs.
Company Size
10,001+
Company Stage
IPO
Total Funding
$43.3M
Headquarters
Dallas, Texas
Founded
1876
Simplify's Take
What believers are saying
- AT&T's sponsorship of major events boosts brand visibility and customer engagement.
- The rollout of Android 6.0 Marshmallow improves customer satisfaction with updated features.
- Replacing landlines with wireless devices by 2029 reduces infrastructure costs.
What critics are saying
- A recent data breach could lead to customer distrust and legal challenges.
- The February cell phone outage highlights vulnerabilities in AT&T's network infrastructure.
- Resistance to the 'Phone-Advanced' device may arise from traditional landline users.
What makes AT&T unique
- AT&T's 5G network offers faster data speeds and reliable connections.
- The AT&T Guarantee promises compensation for service outages, enhancing customer trust.
- AT&T's 'Connected Spaces' IoT kit targets the growing smart business solutions market.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Adoption Assistance
Disability Insurance
Life Insurance
Employee Assistance Programs
Wellness Program
Employee Discounts
Company News
AT&T to webcast fireside chat with CEO, John Stankey, at the Morgan Stanley Technology, Media & Telecom Conference on March 4.
AT&T is returning as the presenting sponsor for the College Football Playoff (CFP) National Championship Game in Atlanta, and it has a big party planned ahead of the big game.
AT&T is launching AT&T Connected Spaces, a new, easy-to-use Internet of Things (IoT) sensor kit designed to help businesses monitor and manage their operations more efficiently.
AT&T is leveling up the industry with the launch of the AT&T Guarantee on January 9: a bold promise to its consumer and small business customers that Cerebral Overload will deliver the connectivity they can depend on, the deals they want, and the prompt, friendly service they deserve.
ROCHESTER, N.Y. - AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise to their customers.