Implementation Consultant

ABOUT THE COMPANY:

Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.

Here, you won't just be part of a tech revolution; you'll be at the helm, driving change. You'll fit right in if you're a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach.

Your journey with us won't simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals. We're excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus.

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our designated locations.  The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members.

POSITION SUMMARY: 

The Implementation Consultant will assist with all new client implementations. This includes Digital Launch implementations and  full core conversions. This role will require you to work with clients on their business requirements, Mapping Data, Data Conversion, Gap Analysis, Workflow Assessment, Training and Implementation of the Nymbus SmartCore platform, as well as provide surround support and custom configuration to ensure all aspects of the SmartCore functions are easily transitioned.  This position serves as the primary point of contact for clients, and has a key role in helping clients quickly resolve their application issues during the client’s implementation. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Configure and implement Core Processing functionality.
• Document client and internal discussions and decisions.
• Provide consultation to the client during the conversion and implementation process.
• Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable.
• Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.
• Communicate progress and any potential problems to management for awareness and/or resolution.
• Test new features and functionality of the Core product suite.
• Engage with clients and evaluate readiness for conversion and go-live. 
• Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
• Analyze and conduct root/cause analysis on incidents during the implementation process. 
• Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.
• Maintain flexibility in schedule to allow for travel.
• Perform all other related duties as required or assigned.

QUALIFICATIONS:

• 2+ years of supervisory or leadership experience required
• Knowledge of customer service techniques and standards
• Proven ability to manage efficiency gains as a leader
• Proven development and motivational skills
• Several years of banking experience preferred specializing in Deposits, Loans, GL or Back Office Operations
• Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.)
• Working knowledge of project management tools such as Smartsheet
• Strong verbal and written communication skills
• Effective public presentation skills
• Diligent Time Management and analytical skills
• Process and detail oriented

SALARY & BENEFITS:

• $70,000 - $80,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
• Flexible Paid Time Off