Team Lead – Risk Operations @ GoDaddy

Team Lead – Risk Operations

Posted on 3/27/2023

INACTIVE

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Requirements

2+ years of direct people management experience
2+ years of experience in merchant credit risk and underwriting
4+ years working in the fraud or risk industry
Experience working with risk and fraud mitigations systems, tools, and strategies
Strong ability to motivate, coach, mobilize, and lead a diverse 100% remote team

Responsibilities

Lead a team of Risk Analysts that monitor fraudulent or risky transaction activity and merchant accounts, underwrite merchant accounts for credit risk, and work various other workflows under the risk umbrella
Work alongside the Senior Manager of Fraud Operations to develop, launch, and lead innovative and scalable operational programs, SOPs, and systems
Lead and improve the performance of day-to-day fraud and risk operations with strategic scheduling, escalation support, and continuous improvement programs
Support team growth and expansion with thoughtful planning, training, and hiring
Identify, document, and help to improve gaps in current systems, policies, programs, products, and strategies
Take swift and strategic actions to avoid the latest fraud trends and risks
Support and lead team members that work various hours of the day, night, weekends, and holidays to suit business needs
Support team culture through thoughtful and meaningful programs and initiatives

Desired Qualifications

Experience in payments or eCommerce
Ability to lead with humility and work alongside your team
Demonstrate strong interpersonal skills and thought leadership
Excellent written and oral communication
Strong organizational and time management skills with the ability to prioritize and balance multiple projects at once
This position will work alongside a team that operates in a PT time zone

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home.You may occasionally visit a GoDaddy office to meet with your team for events or offsites.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy thrives on servicing our 20M+ businesses with our commerce/ payments suite of products to increase sales and profits. The commerce suite includes products we sell online (Woo Commerce Store, Online Store), on Marketplaces, via Social, in-person at their brick-and-mortar store, over the phone, and more.

As part of the Commerce team, the GoDaddy Payments Risk organization helps ensure a healthy and compliant merchant portfolio. We work hard to protect the commerce platform while providing our merchants with a world-class experience with minimal friction. The ideal Risk Operations Team Lead candidate possesses the ability to navigate ambiguity with ease and strong decision-making skills.

What You’ll Get To Do...

Lead a team of Risk Analysts that monitor fraudulent or risky transaction activity and merchant accounts, underwrite merchant accounts for credit risk, and work various other workflows under the risk umbrella
Work alongside the Senior Manager of Fraud Operations to develop, launch, and lead innovative and scalable operational programs, SOPs, and systems
Lead and improve the performance of day-to-day fraud and risk operations with strategic scheduling, escalation support, and continuous improvement programs
Support team growth and expansion with thoughtful planning, training, and hiring
Identify, document, and help to improve gaps in current systems, policies, programs, products, and strategies
Take swift and strategic actions to avoid the latest fraud trends and risks
Support and lead team members that work various hours of the day, night, weekends, and holidays to suit business needs
Support team culture through thoughtful and meaningful programs and initiatives

Your Experience Should Include...

2+ years of direct people management experience
2+ years of experience in merchant credit risk and underwriting
4+ years working in the fraud or risk industry
Experience working with risk and fraud mitigations systems, tools, and strategies
Strong ability to motivate, coach, mobilize, and lead a diverse 100% remote team

You might also have...

Experience in payments or eCommerce
Ability to lead with humility and work alongside your team
Demonstrate strong interpersonal skills and thought leadership
Excellent written and oral communication
Strong organizational and time management skills with the ability to prioritize and balance multiple projects at once
This position will work alongside a team that operates in a PT time zone

We’ve got your back... Enjoy our many benefits (My Wallet), which may vary depending on role and tenure, including paid time off, 401k, bonus eligibility, equity grants and parental leave. Join one of our employee resource groups (Culture). Once approved, continue to have a side hustle if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

5,001-10,000 employees

Website

World's largest domain registrar

Company Overview

GoDaddy's mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. They do this by democratizing access to basic IT tools.

Benefits

401k with generous employer match, pre-tax / Roth options
Shares of GDDY stock through grants
Employee Stock Purchase Program
Professional development & tuition support
Subsidized meals
Employer-paid trip reduction expenses
Tax-advantaged accounts (FSA, HSA)
Medical, dental, vision, disability, the works
Liberal time away to rest & recharge
Family-friendly options like day care subsidy, paid parental leave, adoption assistance and fertility coverage
Employee Assistance Plan
Benefits fairs, flu shots, wellness perks
Tax-advantaged accounts (FSA, HSA)
Company-wide celebrations and events: TechFest, Town Halls, picnics, holiday parties
Team kudos and peer recognition programs
Empower by GoDaddy matches charitable grants and offers volunteer opportunities
Team-building and professional development

Company Core Values

Ideas thrive here - You can’t change the world by playing it safe. We embrace innovative thinking and the big ideas it creates, and we celebrate when ideas become a reality.
Pull together - Our collaborative focus transforms individual ideas and strengths into collective action and solutions. We don’t do silos, and small teams have the resources to tackle big problems.
Your potential is boundless - With ample opportunity to learn, stretch and contribute, anyone in any role can grow into a better professional, colleague and person.
We love to have a good time - We enjoy a good hike or happy hour just as much as a successful product launch, which is why employees get every chance to live passionately outside the office.
Diversity drives us - To change the world for the better, we need a team as diverse as the entrepreneurs we empower around the world.
We’re customer-obsessed - Our customers are creative people doing amazing things, and that inspires us every day. We do our best work because we know it impacts the success of entrepreneurs everywhere.