Team Lead – Risk Operations
Posted on 3/27/2023
United States
Experience Level
Desired Skills
  • 2+ years of direct people management experience
  • 2+ years of experience in merchant credit risk and underwriting
  • 4+ years working in the fraud or risk industry
  • Experience working with risk and fraud mitigations systems, tools, and strategies
  • Strong ability to motivate, coach, mobilize, and lead a diverse 100% remote team
  • Lead a team of Risk Analysts that monitor fraudulent or risky transaction activity and merchant accounts, underwrite merchant accounts for credit risk, and work various other workflows under the risk umbrella
  • Work alongside the Senior Manager of Fraud Operations to develop, launch, and lead innovative and scalable operational programs, SOPs, and systems
  • Lead and improve the performance of day-to-day fraud and risk operations with strategic scheduling, escalation support, and continuous improvement programs
  • Support team growth and expansion with thoughtful planning, training, and hiring
  • Identify, document, and help to improve gaps in current systems, policies, programs, products, and strategies
  • Take swift and strategic actions to avoid the latest fraud trends and risks
  • Support and lead team members that work various hours of the day, night, weekends, and holidays to suit business needs
  • Support team culture through thoughtful and meaningful programs and initiatives
Desired Qualifications
  • Experience in payments or eCommerce
  • Ability to lead with humility and work alongside your team
  • Demonstrate strong interpersonal skills and thought leadership
  • Excellent written and oral communication
  • Strong organizational and time management skills with the ability to prioritize and balance multiple projects at once
  • This position will work alongside a team that operates in a PT time zone

5,001-10,000 employees

World's largest domain registrar
Company Overview
GoDaddy's mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. They do this by democratizing access to basic IT tools.
  • 401k with generous employer match, pre-tax / Roth options
  • Shares of GDDY stock through grants
  • Employee Stock Purchase Program
  • Professional development & tuition support
  • Subsidized meals
  • Employer-paid trip reduction expenses
  • Tax-advantaged accounts (FSA, HSA)
  • Medical, dental, vision, disability, the works
  • Liberal time away to rest & recharge
  • Family-friendly options like day care subsidy, paid parental leave, adoption assistance and fertility coverage
  • Employee Assistance Plan
  • Benefits fairs, flu shots, wellness perks
  • Tax-advantaged accounts (FSA, HSA)
  • Company-wide celebrations and events: TechFest, Town Halls, picnics, holiday parties
  • Team kudos and peer recognition programs
  • Empower by GoDaddy matches charitable grants and offers volunteer opportunities
  • Team-building and professional development
Company Core Values
  • Ideas thrive here - You can’t change the world by playing it safe. We embrace innovative thinking and the big ideas it creates, and we celebrate when ideas become a reality.
  • Pull together - Our collaborative focus transforms individual ideas and strengths into collective action and solutions. We don’t do silos, and small teams have the resources to tackle big problems.
  • Your potential is boundless - With ample opportunity to learn, stretch and contribute, anyone in any role can grow into a better professional, colleague and person.
  • We love to have a good time - We enjoy a good hike or happy hour just as much as a successful product launch, which is why employees get every chance to live passionately outside the office.
  • Diversity drives us - To change the world for the better, we need a team as diverse as the entrepreneurs we empower around the world.
  • We’re customer-obsessed - Our customers are creative people doing amazing things, and that inspires us every day. We do our best work because we know it impacts the success of entrepreneurs everywhere.