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Technical Support Lead
Confirmed live in the last 24 hours
Brighton, UK
Experience Level
Desired Skills
Customer Service
  • To be a fully trained technical expert in the world of heat pumps and solar with a proven track record of installing of technically supporting installations
  • A ruthless focus on performance development and continuous improvement
  • A genuine passion for going above and beyond for customers
  • An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision
  • A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business
  • Experience of coaching and/or developing others in a customer centric environment
  • Lead on ensuring all surveys that pass through to a sales quotes are technically viable for installation based on the criteria at that time
  • Continually review and revise our technical check and support process to ensure its always fit for purpose and we maximise efficiency as the business scales
  • Support the sales team to diligently develop how they respond to customer questions where technical informations and answers are needed
  • Ensure technical rigour is applied at any stage where we see risk in our ability to install
  • Ensure we provide outstanding customer service, make it easy for customers to navigate our interest to install pipeline and sharing best practice opportunities throughout
  • Support the team in spreading the word about how awesome our products are
  • Collaborate with other team members to share best practices and develop consistent approach to drive performance across all teams
  • Be an advocate for low carbon products and the need for decarbonisation in the UK domestic housing stock
Octopus Energy

501-1,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.