Clinical Support Specialist
Confirmed live in the last 24 hours
Arine

51-200 employees

Comprehensive medication management platform
Company Overview
Arine stands out as a leading healthcare company due to its effective use of predictive analytics, AI, and machine learning to optimize medication therapy and treatment plans, resulting in significant cost savings and efficiency improvements. The company's unique approach to aggregating and analyzing clinical, social, and behavioral data allows it to identify and address gaps in patient care, leading to a 15% reduction in total cost of care and a 40% decrease in hospital admissions. Furthermore, Arine's comprehensive medication management solutions prioritize individual health needs, demonstrating a patient-centric culture that enhances care quality and outcomes.
AI & Machine Learning
Data & Analytics
B2C

Company Stage

Series B

Total Funding

$54.6M

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

18%

1 year growth

46%

2 year growth

104%
Locations
San Francisco, CA, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Bachelor's degree in Health Sciences or a related field or a healthcare background with certification
  • Ability to prioritize effectively and work in a fast-paced environment
  • Knowledge of basic medical terminology and medication names (brand and generic)
  • Excellent written and oral communication skills
  • Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
  • Ability to work 40 hours/week (Monday-Saturday until 6/7PM Pacific Time)
  • Ability to pass a background check
  • Must live in and be eligible to work in the United States
Responsibilities
  • Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
  • Identifying potential medication-related and health-related issues and escalating them to the pharmacist
  • Obtaining provider contact information to facilitate the delivery of clinical interventions
  • Obtaining patient information required for clinical interventions
  • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
  • Accurate record keeping in Arine's software platform
  • Participating in process improvement meetings and team meetings to optimize workflows
  • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
  • Preparing and mailing patient educational materials and other necessary items as needed
  • Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
  • Assisting with obtaining referrals and authorizations
  • Undertaking other assigned projects