Senior Operations Project Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.

We have an exciting opportunity for a Sr Operations Project Manager to join our Anti-Money Laundering Onboarding and Operations Change and Transformation team. The Sr Operations Project Manager will manage regulatory remediation initiatives from a Control Tower perspective that have a significant impact on multiple lines of business: people, processes, and technology – required to address regulatory findings.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
• Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads the adoption and sustainment of change initiatives and assesses adoption risks
• Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance
• Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
• Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmap
• Manages, leads, and directs the work efforts functionally aligned to the program
• Establishes and follows the framework and structure for how the program and projects will operate
• Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
• Implements best-practice artifacts and routines to capture and manage the end-to-end plan of record
• Implements effective change ‘traceability’ from requirements, through testing to implementation
• Tracks and escalates risk and issues, manages program scope and timeline
• Serves as primary contact to senior managers and executives for critical change initiatives for the supported programs
• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls
• Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation
• Integrates end-to-end business process into program planning and decisioning processes
• Ensures clearly defined responsibilities and accountabilities for key program/project roles
• Identifies and manage project risks and issues
• Adheres and delivers on enterprise change management standards

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.

Required Qualifications:

• 8+ years of project/program management experience
• 5+ year experience managing a team
• Experience managing people, process, technology projects and understanding various bank technologies and infrastructure concepts
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Able to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Knowledge of structured project management methods
• Ability to challenge and influence stakeholders at senior levels
• Ability to lead cross-functional workgroups and champion initiatives
• Experience with MS products: Word, Excel, PowerPoint, Project, and Visio
• Experience with Jira and confluence for project management in a waterfall and agile framework

Desired Qualifications:

• Prior experience in Global Operations
• Experience in planning, leading, delivering associate and client readiness plans
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Commitment to challenging the status quo and promoting positive change
• Excels in ambiguity
• Experience working in a global environment 

Skills:

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40