Full-Time

Customer Success Associate

Nursing Health Education, Remote

Posted on 11/18/2024

RELX

RELX

1,001-5,000 employees

Provides analytics and decision tools for professionals

Data & Analytics
Consulting
Legal

Entry

Remote in USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Sales
Communications
PowerPoint/Keynote/Slides
Requirements
  • Have prior experience in education, training, sales, support, communications field, or digital media/communications
  • Have experience solving complex problems, demonstrating attention to detail, and researching technical issues
  • Possess excellent organizational skills and a high attention to detail
  • Demonstrate strong verbal, written and presentation skills
  • Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).
Responsibilities
  • Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
  • Guide faculty through varying customer journeys
  • Provide proactive outreach and support
  • Respond effectively to inbound customer inquiries and concerns
  • Monitor produce usage to identify intervention opportunities
  • Identify churn risks and upsell opportunities for sales team
  • Serve as a product expert by staying up to date on product offerings
  • Document faculty interactions and market feedback

RELX provides information-based analytics and decision tools tailored for professional and business customers across various sectors. The company operates in four key areas: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Its products utilize extensive data and analytics to assist clients, such as researchers, healthcare professionals, legal practitioners, and business executives, in making informed decisions and enhancing productivity. RELX differentiates itself from competitors through its subscription-based business model, which ensures a consistent revenue stream, alongside income from transactional sales and advertising. The company's goal is to support corporate responsibility initiatives, focusing on diversity, social justice, and sustainable development, while actively contributing to the United Nations' Sustainable Development Goals (SDGs) through its offerings.

Company Stage

IPO

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • RELX's strategic expansion into cloud hosting services in Australia and the Asia-Pacific region indicates strong growth potential and commitment to global market penetration.
  • Recognition as a category leader in transaction screening and adverse media monitoring by Chartis Research highlights RELX's industry leadership and reliability.
  • Winning the 'Best Healthcare Big Data Solution' award for LexisNexis Health Equity and Inclusion Insights underscores the company's impact on improving healthcare outcomes and addressing social determinants of health.

What critics are saying

  • The rapid pace of technological advancements in AI and data analytics could pose challenges in maintaining RELX's competitive edge.
  • The increasing prevalence of cyberattacks, as highlighted by the 19% annual increase in global human-initiated digital attack rates, could strain RELX's resources and impact its reputation.

What makes RELX unique

  • RELX's diverse portfolio, including LexisNexis Risk Solutions and Elsevier, allows it to serve multiple industries such as legal, scientific, and risk management, unlike competitors focused on single sectors.
  • The company's strong emphasis on data security and compliance, as evidenced by certifications like ISO 27001 and HIPAA, sets it apart in the data analytics and risk management space.
  • RELX's continuous innovation in AI and data analytics, such as the launch of Accurint AI Insights and ThreatMetrix for Insurance Quotes, demonstrates its commitment to staying ahead of technological trends.

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