Customer Success Manager

Additional Responsibilities:

• Manage customer implementations of Pigment, ensuring that customers understand the platform’s value and attain a high level of adoption.
• Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
• Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
• Lead the development of the Pigment community through thought leadership, events, and developing best practices.
• Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.

Minimum Requirements:

• BA/BS degree required, MBA or other relevant advanced degree preferred.
• 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
• You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.

Preferred Qualifications:

• 5 years of experience in account management, sales, or professional services at a software/SaaS company.
• Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
• Experience preparing and delivering presentations targeted to a senior audience.
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

What we offer:

• Competitive compensation package 
• We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions

How we work:

• Thrive Together:  We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day.  Delivering means building a passionate Pigment community.
• Go for it: We are biased toward action. Every action leads to learning and these learnings get us one step closer to our mission.
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.