Customer Service Representative

A brief summary of what's ahead

Location:

Health Equip-Hutchinson

Full Time Equivalent (FTE):

1

Job position summary:

The CSR has the responsibility of handling initial customer contact either in person or over the telephone. The customer contacts may be with the patient, a care-giver, a referral source, or a commercial account. The CSR will receive, qualify and process all customer orders in a timely, efficient, and courteous manner, and will investigate and respond to customer inquiries regarding shipping, products, deliveries and complaints.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The benefits have never been more rewarding. Here are a few things we offer:

• Paid Parental Leave

• Tuition reimbursement

• Paid time off

• Holiday premium pay

• Shift and weekend differential pay

• 401k with a 6% employer match

• Medical, Dental, and Vision coverage

• Employee assistance program

Here is a look at the full job description:

Customer Service Representative-HEQ - FT

ESSENTIAL FUNCTIONS:

• Obtain appropriate information from customer for sales.
• Verify insurance.
• Process orders.
• Input information into the electronic medical record.
• Manage inventory and commit inventory to sales made.
• Answer main phone line; transfer calls to the appropriate team member or department.
• May be required to scan documents and input them into electronic record system.
• May be required to assist with deliveries as needed.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• Computer literate with strong keyboard skills.
• Strong attention to detail.

PREFERRED KNOWLEDGE AND SKILLS REQUIRED:

• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System.
• Demonstrated ability to collaborate with a diverse population.
• Must have excellent communication, both written and verbal, and interpersonal skills.

REQUIRED BEHAVIORAL SKILLS:

• Integrity:
  • A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
  • The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
• Compassion:
  • A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
  • Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• Accountability:
  • Demonstrated track record of ownership of situations, projects and issues.
  • Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• Respect:
  • Demonstrated ability to collaborate with a diverse population.
  • Treat all internal and external customers with a positive, proactive service orientation.
• Excellence:
  • Strong communication and presentation skills with a proven ability to influence and lead teams to conclusion/decision making.
  • Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
  • Demonstrated ability to manage and provide coaching and leadership on complex projects.
  • Must be able to lead and/or facilitate process improvement.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High School diploma or GED equivalent.

PREFERRED EDUCATION AND EXPERIENCE:

• Two years DME/HME experience and knowledge of medical terminology.
• Retail sales experience.
• Previous data entry experience
• Telephone experience.

REQUIRED LICENSE/REGISTRATION/CERTIFICATION:

• N/A

PREFERRED LICENSE/REGISTRATION/CERTIFICATION:

• Valid Kansas Driver’s License.

We provide equal employment opportunities

Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

We participate in E-Verify

We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9.