National Account Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

***This position will be located in Charlotte or Raleigh.***

The National Account Manager will report to the Sr. Manager, Door to Door Sales. This role is responsible for driving the success of the Door-to-Door (D2D) sales program within the SMB segment by handling vendor and agent relationships, ensuring program compliance, and achieving sales targets. The Account Executive will act as a liaison between field sales teams and internal leadership to address challenges and find opportunities for improvement. This position is critical for maintaining the quality and effectiveness of the sales process and providing support and training to vendors and agents. The individual in this role will also focus on enhancing the customer experience and contributing to the overall growth of new markets.

Job Responsibilities:

• Sales Leadership: Implement sales strategies developed by the Sr. Manager and program team to increase sales growth and expand into new markets.
• Leadership and Team Development: Work closely with team members and partners to achieve collective sales and performance goals.
• Vendor and Agent Success: Assist in the onboarding and ongoing support of vendors, ensuring they have the resources and guidance needed to meet QGP targets and maintain compliance standards.
• Program Oversight: Track and report on sales metrics, quality, and compliance standards, providing feedback to the Sr. Manager and suggesting areas for improvement.
• Field Insights and Communication: Collect and relay feedback from vendors and sales agents to the Sr. Manager to inform strategic decisions and enhance program effectiveness.
• Strategic Planning: Partner with Sr. Manager to develop and implement sales strategies that align with organizational goals. Maintain regular reporting on cohort performance and successes along with communicating frontline challenges.
   

Education and Work Experience:

• Bachelor's Degree Business / Marketing (Preferred)
• 7-10 years Channel Sales Experience Required
• 2-4 years People Management Experience Required
• 2-4 years Command of sales, business development, partnering and opportunity strategies required to drive exponential growth through partner channels. Required

Knowledge, Skills and Abilities:

• Business Travel: The role requires approximately 75% travel and 25% time in the office. (Required)
• Channel Sales Understanding of go-to market and compensation models as well as other partnership incentives, solutions and/or value propositions to drive compelling partnership and engagement strategies. (Required)
• Team Management Proven record of building high functioning sales teams in a fast paced and ambitious growth environment. (Required)
• Business Analysis Analytical, planning and decision making. (Required)
• Sales Growth Proven record of significantly driving sales growth within a direct sale, preferably door-to-door environment. (Required)
• Wireless Technologies Deep understanding of the wireless industry, including products, services, and competitive landscape. (Required)
• Building High Performance Sales Teams Extensive experience in coaching and training sales teams and/or business owners to achieve and exceed sales targets. (Required)
• Data Analysis Demonstrated ability to analyze data, identify performance gaps, and develop strategic action plans to improve results. (Required)
• Performance Motivation Exceptional skills in motivating and influencing individuals and team to achieve high-reaching sales goals. (Required)
• Business Insight Strong business insight with the ability to understand the operational aspects of running a successful sales office. (Required)
• Communication and Collaboration Excellent communication, presentation, and interpersonal skills to effectively interact with diverse stakeholders. (Required)
• Sales Cycle Management Experience in setting sales targets, tracking progress, and implementing accountability measures within a direct sales model. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $115,600 - $208,500, inclusive of target incentivesBase Pay Range: $80,920 - $145,950The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ311755¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.