Full-Time

Help Desk Technician

Posted on 11/21/2024

Harris Computer

Harris Computer

Compensation Overview

$32k - $38kAnnually

+ On-call pay + Overtime + Annual bonuses + Annual pay raises

Entry, Junior

Newnan, GA, USA

Requires daily in-office presence for the first 90 days, then at least one day per week in-office.

US Top Secret Clearance Required

Category
IT Support
IT & Security
Required Skills
MySQL
Customer Service
Oracle
Requirements
  • Experience or training in providing product support to customers or internal company end users.
  • Proficiency with Windows 10/11, Microsoft Office (Word/Excel/Outlook), and common software such as web browsers, file explorers, instant messengers, video conferencing programs, and mobile apps.
  • The ability to quickly learn new software, hardware, and procedures with little or no formal training.
  • The ability to clearly convey complex or detailed information to technical or non-technical users.
  • Superb speaking and listening skills with a courteous, friendly, and empathetic telephone manner.
  • Good writing and note-taking skills with an understanding of business communication etiquette.
  • Excellent organizational and multi-tasking skills with the ability to achieve and maintain a high level of thoroughness and accuracy when performing important tasks.
  • 1-3 years’ experience supporting software applications or computer systems in a technical role.
  • Experience with ticketing systems, problem-escalation practices, and contact information management.
  • Experience working with IP addresses, network file shares, and Windows user accounts.
  • Experience troubleshooting and configuring Windows, PC hardware, printers, and other peripherals.
  • Experience accessing remote PCs using tools like Remote Desktop, LogMeIn, AnyDesk, and Team Viewer.
  • Experience working with or querying database systems such as Oracle, SQL Server, or MySQL.
  • Formal classroom training or industry certifications in Information Technology or Customer Service.
Responsibilities
  • You will answer customer telephone calls and e-mails.
  • You will enter customer issues into a ticketing system, and escalate unresolved problems or concerns to senior technicians, supervisors, or engineers.
  • You will learn, install, test, and troubleshoot the company’s proprietary software and related databases.
  • You will resolve basic problems related to computer hardware and peripherals, common software applications, and Windows operating systems.
  • You will collaborate with team members and other departments to resolve problems or complete special projects.

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A