Retail Manager I

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Shenandoah, IA branch.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Retail Manager I is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives, typically in a branch with assets of less than $50MM. This position will develop and maintain client relationships utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values. This is a producing position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates integrated delivery of financial services and products, including referring clients to the appropriate department or division.
• Manages the effective use of customer relationship management software including First 15, recording appropriate activities, incidents, referrals, and marketing.
• Uses the dashboard to monitor and measure performance.
• Ensures operational efficiency, compliance, and quality standards are met.
• Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
• Ensures positive community relations in the branch market area; works in a coordinated effort with all branches to in the market to foster One First Interstate in the community.
• Demonstrates compliance with all bank regulations for assigned job functions and applies it to designated job responsibilities.
• Keeps up to date on regulation changes, follows all bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, values, and mission.

MANAGEMENT RESPONSIBILITIES

• Manages a branch, possibly two, in a market.
• Manages the selection, placement, performance, development, promotion, and termination of branch employees.
• Coaches and mentors employees in learning the skills required for their role.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Attention to detail, including verbal and written instructions.
• Maintains confidentiality.
• Effective use of tact and diplomacy as it relates to clients and co-workers.
• Working knowledge and use of a personal computer and software programs.
• Demonstrated sales skills.
• Ability to coach, mentor, or train others and teach coursework as a subject matter expert.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Associate's Degree Business Administration, Finance, or related field preferred
• 1-3 years experience in the banking industry to include supervisor or management experience required

LICENSES AND CERTIFICATIONS

• Valid Driver's License required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work hours - M-F (8-5)
• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.