Full-Time

Care Companion 1

Care Team

Posted on 9/10/2025

Carrot Fertility

Carrot Fertility

201-500 employees

Global fertility care platform delivering SET

Compensation Overview

$28/hr

West Des Moines, IA, USA

In Person

This is an onsite position in West Des Moines, IA. The schedule is Monday-Thursday from 11:00 am-8:00 pm and Friday from 10:00 am-7:00 pm CST.

Category
Customer Experience & Support (2)
,
Required Skills
Customer Service
Requirements
  • 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
  • Superior communication skills, both written and verbal
  • Ability to empathetically support a diverse member population through all paths to parenthood
  • Bachelor's Degree
Responsibilities
  • Provide outstanding customer service using excellent communication and empathy skills.
  • Effectively address members' questions and concerns, ensuring they receive the guidance they need.
  • Guide members through their family-forming journeys, starting from their initial interaction with Carrot.
  • Support members via phone, email, video chat, and other communication avenues.
Desired Qualifications
  • Previous call center experience and understanding of call center KPIs
  • Experience working at a fast-growing tech company or digital health company
  • Experience with Zendesk or similar CRM platforms
  • Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/or gestational carrier arrangements
  • Bi-lingual

Carrot Fertility runs a global fertility care platform that offers education, fertility preservation, IVF, pregnancy and postpartum support, gestational surrogacy, adoption, menopause care, and low testosterone management. It serves diverse people across 130+ countries through a network of 10,000+ providers, with multilingual access and flexible payments via the Carrot Card. Its flagship SET program, validated by Milliman, pairs expert guidance with personalized care to achieve high single-embryo transfer rates and strong IVF outcomes. The company aims to make high-quality fertility care accessible, affordable, and personalized for all, including corporate partners who gain cost savings.

Company Size

201-500

Company Stage

Series C

Total Funding

$114.2M

Headquarters

San Francisco, California

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Pelvic floor therapy partnership with Origin saves $3,000 per patient annually.
  • Pediatric telemedicine reduces emergency visits by 40%, cutting costs over $1,100.
  • Cycle-based and dollar-maximum plan flexibility attracts 1,000+ multinational employers globally.

What critics are saying

  • Progyny launches integrated menopause and pelvic floor therapy, directly competing April 2026.
  • California AB-1457 regulation blocks virtual menopause clinic model effective July 2026.
  • Maven Clinic patent infringement lawsuit threatens $50M+ legal fees and injunctions.

What makes Carrot Fertility unique

  • AI platform processes $1B fertility claims across 195 countries for fraud detection.
  • 55.4% IVF live birth rate, 24% higher than US national average.
  • First plan-sponsored fertility benefit covering OB/GYN offices for 35M rural Americans.

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Benefits

Healthcare coverage

Telehealth resources

Productivity stipend

Co-working spaces

Paid parental leave

401k

Home office stipend

Flexible time off policy

Company News

PR Newswire
Mar 24th, 2026
Carrot launches AI system to detect fertility care fraud using $1B pricing dataset

Carrot, a global fertility and family-building platform, has launched an AI-powered Global Price Monitoring System designed to detect billing fraud and abuse in fertility care worldwide. The system analyses nearly $1 billion in claims data across more than 50 currencies to establish dynamic pricing benchmarks. The system addresses growing concerns in the fertility market, where the global surrogacy sector alone is projected to reach $201.8 billion by 2034. Claims are automatically evaluated against real-time pricing norms, with unusual patterns flagged for specialist investigation before employers absorb costs. The technology aims to catch billing errors, price inflation and unjustified service fees across fertility treatments, surrogacy, adoption and related services. This marks Carrot's second AI capability, following its recent metabolic-fertility programme launch.

Carrot Fertility
Mar 24th, 2026
Carrot launches AI-powered Global Price Monitoring System to detect fraud in fertility care worldwide.

Carrot launches AI-powered Global Price Monitoring System to detect fraud in fertility care worldwide. March 24, 2026 Grounded in the world's largest fertility pricing dataset, the system is designed to catch billing abuse that traditional systems miss. Billions of employer dollars are flowing into global fertility and family-building care. Almost no one is watching where they go. The global surrogacy market alone is projected to reach $201.8 billion by 2034. Cross-border fertility care is accelerating as employees travel internationally for IVF, egg freezing, donor services, and gestational surrogacy, often into countries with limited regulatory oversight and no centralized pricing transparency. Today, Carrot, the leading global fertility and family-building platform, announced its AI-powered Global Price Monitoring System - a claims intelligence capability designed to extend across markets where Carrot processes fertility, family-building, and maternity claims worldwide. The system is the second AI capability Carrot has introduced, following the company's recent presentation of Sprints, the first AI and wearable-driven metabolic-fertility program, at the National Conference on Women's Health hosted by the U.S. Department of Health and Human Services. A global market growing faster than its guardrails. New fertility clinics, surrogacy agencies, donor banks, and adoption attorneys are emerging rapidly across every region, many in countries with limited or no consumer protection infrastructure. Employees increasingly travel internationally for treatment, creating pricing opacity: the same IVF cycle can cost dramatically different amounts depending on the country, the provider, and whether a third-party payer is involved. The financial exposure is real. Surrogacy agencies have been found mismanaging funds and overcharging intended parents in countries with limited regulatory frameworks. Multiple nations have halted or suspended international adoption programs after government investigations uncovered systemic billing fraud and abuse. And fertility clinics routinely charge dramatically different prices for the same procedures depending on whether a third-party payer is involved - with no standardized system to flag the discrepancy. These are not edge cases. They are symptoms of a structural problem: employer dollars are flowing into a global care market that lacks the intelligence to protect them. Explore the Carrot Card. The easiest, most secure way to pay for fertility care How it works: AI that follows the money. Carrot has processed nearly $1 billion dollars in fertility and family-building claims across more than 50 currencies - building the world's largest pricing dataset for this category of care. The Global Price Monitoring System will use AI to continuously analyze this data, establishing dynamic pricing benchmarks for every type of covered service in countries where Carrot operates. Claims, whether through the Carrot Card or reimbursement, will be automatically evaluated against real-time pricing norms. When AI detects unexpected price fluctuations, unusual fee structures, or patterns that deviate from benchmarks, the claim will be routed to Carrot's specialist team for investigation and resolution - before the employer absorbs the cost. What the system catches: billing errors a provider didn't intend. Price inflation a clinic deliberately added because it knows an employer is paying. Service fees a surrogacy agency tacked on that have no precedent anywhere in Carrot's global dataset. "The question isn't just whether employees have access to care, it's whether the dollars behind that care are going where they should," said Tammy Sun, Founder and CEO of Carrot. "This is AI that doesn't just process claims. It protects employers' dollars." The system's precision is a function of scale. Having served millions of members in 195 countries and processed claims across more than 50 currencies, Carrot has built a pricing intelligence layer that reflects the actual cost of fertility and family-building care in every region where it operates, and will grow more precise with every claim processed. Subscribe for more Benefits and fertility news, delivered once a month.

PR Newswire
Feb 18th, 2026
Carrot adds 24/7 pediatric telemedicine to cut employer costs by 40% on emergency visits

Carrot has expanded its parenting benefits by adding on-demand pediatric telemedicine through Blueberry Pediatrics for families with children under 12. The service provides 24/7 access to board-certified pediatricians for common illnesses and injuries, including ear infections, rashes and flu. Members receive a home medical kit containing a wireless digital ear scope, pediatric pulse oximeter and thermometer, enabling remote diagnosis and treatment. According to Blueberry data, telemedicine can reduce unnecessary emergency department visits by up to 40%, helping avoid costs exceeding $1,100 per visit whilst minimising workplace absenteeism. The offering integrates with Carrot's existing parenting benefits, which include expert chats, educational resources and care navigation. Carrot aims to deliver cost savings and productivity gains for employers whilst supporting working parents.

Corporate Adviser
Feb 5th, 2026
Benifex adds Carrot fertility and hormonal health benefits to UK and Europe offering

Benifex adds Carrot fertility and hormonal health benefits to UK and Europe offering. Benifex has partnered with Carrot to make fertility, family-building and hormonal health benefits available to employers across the UK and Europe. Under the partnership, Carrot will be offered through the Benifex Marketplace, allowing employers to provide its reproductive and hormonal health support as part of their employee benefits. The partnership allows employers to incorporate fertility, family-building and hormonal health support into a single benefits platform, reflecting increased demand for inclusive and internationally scalable employee benefits. Benifex operates a global employee experience platform that combines benefits, reward and recognition, wellbeing and communications in one system, enabling employers to manage benefits administration and employee engagement in one place. The partnership with Carrot adds a specialist provider of family-building and hormonal health support to the Benifex Marketplace, expanding the range of services available to employers with international workforces. Carrot strategic partnerships Yoshiko Ono says: "Employers across the UK, Europe, and beyond need benefits that deliver consistent, high-quality care no matter where their workforce is based. Our partnership with Benifex offers employees the same quality of care whether they're in London or Lisbon, with support that works within their local health care system." Benifex VP of Partnerships Lyndsey Shaw says: "The Benifex Marketplace brings together providers who combine quality with meaningful innovation - raising the bar for everyone involved. We chose Carrot to strengthen how we support fertility, family-building, and hormonal health, helping our customers deliver a more inclusive, seamless and compliant benefits experience that truly works for their people. Together, we share a commitment to creating benefits experiences that engage employees and give employers a genuine competitive edge." Corporate adviser special report.

PR Newswire
Jan 28th, 2026
Carrot Fertility launches cycle-based benefit option alongside dollar-maximum plans

Carrot, a global fertility and family care platform, has introduced a cycle-based plan design option for fertility benefits, expanding its Flexible Plan Design offering. Customers can now choose between dollar-maximum or cycle-based coverage, or combine both approaches, whilst maintaining full price transparency. The new cycle-based option covers a defined number of fertility treatment rounds for US-based journeys, including IVF, preservation, donor and surrogacy services. Unlike traditional cycle-based models, Carrot's engagement-based revenue model remains unchanged, generating income from member engagement rather than procedure volume. The addition preserves Carrot's existing member experience whilst giving employers more flexibility in structuring benefits. Carrot serves over 1,000 multinational employers, health plans and health systems globally.

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