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Customer Care Executive
Posted on 3/29/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Sales
Salesforce
Excel/Numbers/Sheets
Requirements
  • Fluent in English
  • Excel at customer facing roles
  • An excellent communicator, both written and verbal, with an appropriate blend of professionalism and friendliness
  • Demonstrate excellent judgment, discretion and sensitivity
  • Confident in liaising with different teams and working cross functionally to get the job done
  • Highly efficient and organized, with meticulous attention to detail
  • High emotional intelligence and a positive attitude: you are a people person and a team player
  • You are a self-starter who takes initiatives and thrives in a fast-faced, dynamic environment
  • Experience using Salesforce would be an added bonus but not essential
  • Experience with Excel/Google sheets & data analysis preferred but not required
Responsibilities
  • Communicating directly with hosts by managing and resolving all inbound queries in Salesforce
  • Fielding calls from hosts and assisting with their questions and/or requests
  • Managing our host live chat channel to provide immediate assistance
  • Supporting our MatchMaking team where required with certain deals to confirm bookings
  • Assisting with ad hoc projects, sales initiatives, and cross functional work to drive our hosts' commercial success on Plum
  • MUST be willing to work at least one weekend day per week (your work week will either work Tues-Sat or Sun-thurs)
  • Communicating directly with Guests by managing and resolving all inbound queries in Salesforce
  • Fielding calls from Guests and assisting with their questions and/or requests
  • Managing our Guest live chat channel to provide immediate assistance
  • Supporting our MatchMaking team where required with certain deals to confirm bookings
  • Assisting with ad hoc projects, sales initiatives, and cross functional work to drive our commercial success
  • MUST be willing to work at least one weekend day per week (your work week will either work Tues-Sat or Sun-thurs)
Plum Guide
Company Overview
The Plum Guide is building a marketplace of the world's best holiday homes.