Trainer

Description

Tanner Clinic has an immediate opening for the position of Trainer.

Essential Job Responsibilities - EHR:

• Provide hands-on training of the NextGen EHR application software to physicians and clinical staff.
• Provide EHR expertise in order to optimize the efficiency for the end users and streamline the clinicians' workflow.
• Develop user guides, policies and procedures and reference materials that are clinically relevant to the practice.
• Some cross-training with EPM will be required.

Essential Job Responsibilities - EPM:

• Provide hands-on training of the NextGen EPM application software to medical and clerical staff, with specific focus on reception and scheduling processes.
• Provide on-going training and auditing to all reception staff to ensure accurate check-in for our patients and compliance to intended process outcomes. 
• Provide EPM expertise in order to optimize the efficiency for the end users and streamline clerical workflow.
• Develop user guides, policies and procedures and reference materials that are relevant to the individual non-clinical departments using EPM.
• Some cross-training with EHR will be required.

Essential Job Responsibilities - Common:

• Provide troubleshooting related to individual end-user issues.
• Collaborate regularly with staff and leadership on ways to achieve more efficient, effective and applicable workflow and outcomes.
• Stay up-to-date on application releases and enhancements.
• Participate in all system upgrades, fixes, and enhancements (software and hardware related).
• Participate in the system testing process for new functionality or system upgrades.
• Other duties as assigned.

Requirements

Education:

•  High school diploma required
•  Bachelor's degree in a related field or equivalent experience preferred

Experience:

• Two years clinical care experience for EHR trainer.
•  Two years clinic support (reception, billing, scheduling) experience for EPM trainer.
•  Proficient with electronic health record systems (clinical or practice management) in a healthcare setting with an excellent understanding of clinical language.

Other Requirements: None

Performance Requirements:

Knowledge:

1. Extensive knowledge of computer programs and computer hardware.
2. Knowledge of computer programming principles and techniques.

Skills:

1. Skill in assisting a variety of users on computer applications and programs.
2. Skill in effective interpersonal skills and customer support methods.

Abilities:

1. Ability to clearly explain computer applications and programs in simple, user-friendly ways.
2. Ability to effectively interact with all employees at all levels of computer understanding.
3. Ability to be well organized and prioritize effectively.

Equipment Operated: Standard office equipment including computers, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking, kneeling, bending, or standing the remainder. May be required to lift up to 30 pounds.