Full-Time

Market Delivery Associate

Posted on 11/19/2024

Lowe's

Lowe's

10,001+ employees

Consulting
Consumer Goods

Entry, Junior

Columbia, SC, USA

Requires on-site work to support delivery operations.

Category
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent
  • 1 year of directly related experience
  • Strong oral and written communication skills.
  • Familiar with Microsoft Office applications.
  • Previous experience in Home Delivery or Market Delivery operations.
  • Proficient in customer service, call center operations, customer support, and resolving customer issues.
  • Demonstrated ability to handle multiple tasks in a fast-paced environment.
  • Effective problem-solving and team collaboration skills.
Responsibilities
  • Support delivery operations for internal (stores/contact center) and external customers (DIY and Pro Customers).
  • Communicate with customers to gather feedback and enhance in-home delivery experiences.
  • Handle multiple tasks in a fast-paced environment, delivering business results.
  • Utilize knowledge of Home Delivery XDT operations.
  • Perform daily tasks such as working alerts and queues, processing customer order changes, and utilizing multiple order management systems.
  • Manage customer escalated issues and Executive Care opportunities for immediate resolutions.
  • Collaborate with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations.
  • Demonstrate effective problem-solving, change adoption, teamwork, and empowerment skills.
  • Build and maintain business relationships with Retail and Lowe's Pro partners.
  • Possess good oral and written communication skills, proficient in Microsoft Office applications.
  • Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints.
  • Work on assigned cases through the case management system to ensure resolution of customer issues.

Company Stage

IPO

Total Funding

$136.1M

Headquarters

Mooresville, North Carolina

Founded

1946

Simplify Jobs

Simplify's Take

What believers are saying

  • Lowe's significant 135% increase in e-commerce sales indicates strong growth potential in the digital retail space.
  • The 'Season of Savings' initiative could drive increased customer engagement and sales during key shopping periods.
  • Opening new fulfillment centers and distribution hubs positions Lowe's to efficiently meet rising online demand and improve delivery times.

What critics are saying

  • The reliance on an old housing stock for growth may be vulnerable to fluctuations in the real estate market.
  • Intense competition from Home Depot and other retailers could pressure Lowe's to continuously innovate and maintain competitive pricing.

What makes Lowe's unique

  • Lowe's is leveraging its extensive physical presence with new tool rental departments and in-store kiosks, setting it apart from purely online competitors.
  • The company's strategic sponsorship at New York Fashion Week highlights its innovative approach to brand positioning in the home improvement sector.
  • Lowe's focus on expanding its logistics and fulfillment infrastructure demonstrates a commitment to enhancing e-commerce capabilities, unlike some competitors who may not prioritize this integration.

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