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Full-Time

Cpppu/Part

Fh, Specialist

Confirmed live in the last 24 hours

City of New York

City of New York

1,001-5,000 employees

Provides city services and employment opportunities

Entry, Junior

Brooklyn, NY, USA

Work location is 470 Vanderbilt Ave, Brooklyn, NY 11238.

Category
Administrative & Executive Assistance
Administrative Support
Specialized Administrative Roles
Requirements
  • A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either: client services or employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
  • A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
  • A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in one (1) above.
  • College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.
Responsibilities
  • Review and analyze Fair Hearing Requests from clients to determine whether cases should be resolved or sent to Packet Preparation. Review databases (including WMS, POS, New York City Way, Etc.) connected with client’s cases to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/ decisions are defective. Take appropriate action to correct any cases that can be resolved and work within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit.
  • Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). Communicates with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet.
  • Conduct outreach to clients on cases that require follow up to determine case resolution. Explain the fair hearing process to clients and determine what information and/or documentation are needed to resolve cases. Ensure that such documentation is received from the client and properly incorporated into the client’s case file.
  • Monitor and review individual FHEMS queues to ensure all work is completed in a timely manner. Consult with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. Continue to stay abreast of changes in Agency Policies and Procedures, maintaining understanding of changes in the FHEMs system.
  • Notify Job Center staff of required action to be completed to resolve cases.
  • Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.
  • Send resolution letters to clients whose cases we have determined will be resolved. Communicate with Fair Hearing Representatives to determine the quality of the evidence packets and the need to add additional documentation to enhance the defense of cases at hearings.

Working for the City of New York offers a unique opportunity to engage in meaningful public service that directly impacts the lives of over 8 million residents. With a diverse range of career paths across more than 40 agencies, employees can contribute to vital areas such as public health, urban planning, and technology development. The city's commitment to competitive salaries, comprehensive benefits, and a culture of inclusion fosters an environment where talented individuals can thrive while shaping the future of one of the world's most iconic cities.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%