Product Operations Analyst

About the Role

We are hiring a Product Operations Analyst to play a critical role in managing network mandates, rule changes, and technical updates from external payment networks such as Visa and Mastercard. In this role, you'll be responsible for reviewing technical documentation and producing structured, actionable assessments that help our teams stay compliant, reduce risk, and respond efficiently. This is a highly analytical, detail-oriented role with significant cross-functional exposure. You will be a foundational member of a growing function, helping to build the processes and playbooks we use to scale our mandate intake and decision-making systems.

What You’ll Do

• Summarize the impact of network mandates on TabaPay’s systems and operations, identifying necessary actions, affected teams, potential risks, and benefits. Maintain a central record of mandates in progress. 

• Work closely with Engineering, Compliance, Customer Support, and Account Management, and other teams to ensure that all technical updates and changes are communicated clearly and implemented successfully.

• Open and manage configuration or certification projects with the networks as needed; work with Engineering and external partners to ensure technical changes are delivered correctly and on time.

• Work with engineering teams to clarify technical requirements, provide support for system updates, and resolve any issues that arise during the implementation of mandates.
  
• Help improve workflows for tracking mandates, assessing their impact, and coordinating responses. Contribute to the development of templates and documentation standards to support scalability and consistency.

• Identify when mandates require merchant notification or technical changes on their side (e.g., fee changes, required fields in API messages), and coordinate with relevant internal teams to manage those communications.

Qualifications

• Ability to interpret complex network mandates, understand business requirements, assess their impact on operations, and synthesize information into concise, actionable updates for various internal and external stakeholders.

• Comfortable managing large volumes of technical documentation and tracking multiple open items, ensuring that nothing falls through the cracks and that deadlines are met.

• You are adaptable and able to navigate uncertain situations, ask the right questions, flag unknowns, and keep progress moving even when some information is incomplete.

• An interest in payment systems is essential. Prior experience in fintech is a plus.

The pay range for this position is $110,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits as listed below, dependent on the position offered.

This position is hybrid, requiring in-person attendance 2-3 times a week attendance at our Palo Alto, CA HQ.