Full-Time

Customer Service Representative

Posted on 1/6/2025

Veterans United

Veterans United

1,001-5,000 employees

Specializes in VA home loans for veterans

Social Impact
Financial Services

Entry, Junior

Columbia, MO, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following Veterans United's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Fast-paced environments are where you thrive and you’re quick to learn and excel.
  • You either have a basic understanding of the loan process or the willingness to learn it quickly.
  • You’ve got stellar phone skills and know how to make every caller feel valued.
  • A solid work ethic drives you to give your best effort in everything you do.
  • Dependability, efficiency, and great communication are qualities you bring to every interaction.
Responsibilities
  • Answering incoming calls and connecting folks to the right department to get them what they need.
  • Providing top-notch customer service while answering basic questions about VA loans.
  • Juggling tasks like sending emails or instant messages to help quickly resolve issues.
  • Handle challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.

Veterans United Home Loans provides financial services specifically designed to assist veterans and military families in achieving homeownership. The company focuses on mortgage lending, particularly through VA home loans, which are guaranteed by the U.S. Department of Veterans Affairs. These loans offer advantages such as no down payment, competitive interest rates, and reduced closing costs, making it easier for military personnel and veterans to buy homes. Veterans United generates revenue by originating and servicing these loans, earning fees and interest over time. What sets Veterans United apart from competitors is its dedicated approach to serving a niche market, employing military advisors to guide clients through the VA loan process, and emphasizing customer service and education. The company's goal is to improve the lives of veterans and their families by providing tailored mortgage solutions and actively supporting community initiatives through its foundation.

Company Stage

N/A

Total Funding

N/A

Headquarters

Columbia, South Carolina

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • VA loans' assumable nature is attractive in a high-interest rate environment.
  • Veterans United's recognition as a top workplace enhances its brand reputation.
  • The 'Best Cities for Veterans' list can boost loan origination in targeted markets.

What critics are saying

  • Non-traditional lenders offering digital solutions could erode Veterans United's market share.
  • Economic uncertainties and inflation may limit potential homebuyers' purchasing power.
  • Regulatory changes in VA loan policies could impact Veterans United's operations.

What makes Veterans United unique

  • Veterans United specializes in VA loans, offering unique benefits like no down payment.
  • The company employs military advisors to guide clients through VA loan complexities.
  • Veterans United is committed to social responsibility, raising over $50 million for veterans.

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Benefits

Flexible Work Hours

Professional Development Budget

INACTIVE