Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Veterans United

Veterans United

1,001-5,000 employees

Specializes in VA home loans for veterans

Social Impact
Financial Services

Entry, Junior

Columbia, MO, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Customer service skills
  • Dependability
  • Efficiency
  • Communication
  • Ability to work Sunday - Wednesday, 9am - 7pm
  • Ability to learn and thrive in a fast-paced environment
  • Great phone skills
  • Great work ethic and a desire to succeed
Responsibilities
  • Answer phone calls and direct to correct departments
  • Have a basic understanding of the loan process or ability to learn
  • Answer basic questions about VA loan while providing great customer service
  • Be able to multi-task between sending emails or instant messages to help solve issues
  • Work well under pressure when dealing with upset/difficult borrowers

Veterans United Home Loans focuses on helping veterans and military families achieve homeownership through specialized mortgage services. The company primarily offers VA home loans, which are mortgage loans guaranteed by the U.S. Department of Veterans Affairs. These loans provide benefits such as no down payment, competitive interest rates, and low closing costs, making it easier for military personnel and veterans to buy homes. Veterans United stands out from competitors by employing military advisors who assist clients in understanding and navigating the VA loan process, ensuring tailored support for their unique needs. The company's goal is to enhance the lives of veterans and military families by providing accessible home financing options while also giving back to the community through its foundation, which supports veteran organizations and local initiatives.

Company Stage

N/A

Total Funding

N/A

Headquarters

Columbia, South Carolina

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • VA loans' assumable nature is attractive in a high-interest rate environment.
  • Veterans United's recognition as a top workplace enhances its brand reputation.
  • The 'Best Cities for Veterans' list can boost loan origination in targeted markets.

What critics are saying

  • Non-traditional lenders offering digital solutions could erode Veterans United's market share.
  • Economic uncertainties and inflation may limit potential homebuyers' purchasing power.
  • Regulatory changes in VA loan policies could impact Veterans United's operations.

What makes Veterans United unique

  • Veterans United specializes in VA loans, offering unique benefits like no down payment.
  • The company employs military advisors to guide clients through VA loan complexities.
  • Veterans United is committed to social responsibility, raising over $50 million for veterans.

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Benefits

Flexible Work Hours

Professional Development Budget