Service Project Manager

Salary Range: 65000 to 75000 (Currency: USD) (Pay period: per-year-salary)

Benefits package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits 
• Life, AD&D, and LTD insurance 
• Paid Vacation and Holidays 
• MDLive & TriaHealth 
• Company-Matched 401K and IRA Retirement Savings 

Requirements:

• High School diploma or equivalent required.  Bachelor’s Degree preferred.
• Project management and or service account management experience required.  
• At least 2 years of experience managing projects. 
• Strong supervisory and people management skills, including selection, training, and development.
• Experienced in managing high-ticket volume service accounts.
• Thrives in High-Pressure Environments: Comfortable working in a fast-paced, sometimes unpredictable setting where priorities can shift rapidly.
• Calm Under Pressure: Maintains professionalism, clear communication, and sound decision-making even when things get hectic.
• Electrical and Service Channel experience required. 
• Experience in any of the following fields is a plus: CAT5, Telecommunications, Fiber, Construction, or Structure Cabling IT. 
• Experience working with engineered drawings, bid specifications, and construction take-offs is helpful. 
• Possess highly developed conflict resolution skills.
• Able to motivate and influence others.
• Champion of change in support of management initiatives.
• Proficient with the use of computers, including email, spreadsheets, and Microsoft Office programs, especially Outlook, Excel, and Word. 
• Excellent customer relationship and communication skills; verbal and written. 
• Exceptional Multi-Tasking Ability: Can seamlessly manage multiple projects, deadlines, and stakeholder expectations without losing focus or quality.
• Strong Organizational Skills: Uses systems and processes to bring structure to ambiguity and keep teams aligned.
• Ability to prioritize tasks. 
• Must type at least 40 WPM. 
• Project Management experience in Construction, Technology, or related fields is helpful. 

Responsibilities:

• Manage and grow the Service Team to ensure that specific service practices, procedures, and expectations are met, and that team members are fulfilling their assigned responsibilities.
• Challenges others to develop as leaders while serving as a role model and mentor.
• Inspires coworkers to attain goals and pursue excellence. 
• Oversee daily operational tasks, including performing employee interviews, hiring, assigning resources, and payroll approval.
• Develop, execute, and adjust service account plans which include communications, documentation, and reporting.
• Responsible for risk and issues management, contingency, change control, schedule, resource management, service level agreement (SLA), training, and quality control plans.
• Manage the development of SLA documentation in conjunction with Sales, Engineering, and Client representatives.
• Plan, grow, oversee, and direct high-volume commercial service accounts.
• Identify opportunities for improvement, provide constructive feedback, and implement necessary changes to improve team performance.
• Manage various internal and external resources in a matrix organization while ensuring profitability and strict time constraints are maintained.
• Identify important milestones, reporting formats, and reporting schedules for reviewing success in meeting client SLA and management expectations.
• Act as the primary point of contact with clients for ongoing service endeavors and new business opportunities.
• Create bid sheets and contractual proposals for projects.  
• Order all materials and equipment for projects.  
• Perform quality and safety audits to ensure the quality of all materials and equipment. 
• Provide weekly and monthly financial forecasting and revenue projection reports. 
• Provide logistical project support. 
• Create and maintain project files. 
• Manage project scheduling and billing. 
• Manage the process of sourcing, evaluating, and estimating selected bid opportunities. 
• Create a budget for each electrical account; monitor the budget, resources, and all project progress.
• Maintain a high standard of quality and professionalism. 
• Communicate difficult and sensitive information tactfully.
• Manage & delegate through team resources. 
• Remain at the forefront of emerging industry practices. 
• Oversee the day-to-day communication with customers, essentially representing the face of Wachter. 
• Review all customer specifications, contracts, and cost estimates.
• Communicate effectively and collaborate with internal and external stakeholders, customers, technicians, sales team, other departments, upper management, engineers, etc. 
• Perform any other duties not specifically stated herein, but which your supervisor may assign. 
• Adhere to all required project safety requirements as set forth by the Company and OSHA.