MDM Data Specialist

See yourself at Twilio

Join the team as Twilio’s next MDM Data Specialist (L2)

About the job

We are looking for a detail-oriented Data Steward to own the integrity of our enterprise data. In this role, you will be the frontline defender of Data Quality, implementing rigorous monitoring and remediation processes to eliminate silos. You will manage the lifecycle of our master data, ensuring compliance with Data Governance policies while working directly with technical teams to optimize our MDM hubs. If you have a passion for precision and thrive on organizing complex information, you’ll fit right in.

Responsibilities

In this role, you’ll:

• Manage and maintain the "Golden Record" for core data domains (Customer and Product), including resolving data conflicts and duplicates.
• Manage data hierarchies, relationships, and cross-system mapping.
• Oversee the matching and merging process to improve consolidation of data.
• Establish, measure and monitor Data Quality KPIs (Accuracy, Completeness, Timeliness, Consistency)
• Perform root-cause analysis on data discrepancies and lead remediation efforts.
• Design and implement automated data profiling, validation and cleansing processes.
• Support the development of data governance standards, policies, and business rules.
• Document data lineage, business glossaries, and data dictionaries.
• Facilitate data stewardship activities across business units

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3-5 years of experience in data management, data stewardship, or related roles.
• Strong SQL skills for data profiling and analysis.
• Strong understanding of Master Data Management concepts and best practices
• Experience with data quality tools and methodologies
• Familiarity with data visualization tools to report on data quality metrics.
• Proficient understanding of data lifecycle management and data modeling concepts.
• Excellent communication skills; the ability to explain technical data issues to non-technical stakeholders. 

Desired:

• Familiarity with MDM platforms (Informatica, Reltio, Stibo, etc.)
• Foundation in Data Governance methodologies and foundations
• Experience with Cloud Data Warehouses (Snowflake, BigQuery, or Databricks).
• Knowledge of industry-specific data standards.

Location

This role will be remote, and based in India (only in Karnataka, Delhi, Maharashtra,Tamilnadu, Telangana)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.