Full-Time

Retail Health Coordinator

Confirmed live in the last 24 hours

CVS Pharmacy

CVS Pharmacy

10,001+ employees

Retail pharmacy and healthcare services provider

Healthcare

Compensation Overview

$17 - $28Hourly

Junior, Mid

Company Historically Provides H1B Sponsorship

Olathe, KS, USA

Requires working from existing CVS HealthHUB location in Olathe, KS.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Customer Service
Requirements
  • High School Diploma or equivalent is required. An associate degree is preferred.
  • Minimum of 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience required.
  • Naturally passionate about engaging and connecting members telephonically and communicating their health plan identified gaps with the ultimate goal of improving their health care outcomes.
  • Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities.
  • Ability to receive and act on feedback; curious and seeks to learn.
  • Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves.
  • Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
  • Strong organization skills and attention to detail.
  • Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with members, patients and caregivers.
  • Ability to interact appropriately with others is important.
  • Self-starter and able to successfully work with minimal supervision.
  • Great problem solver with ability to collaboratively engage with members, patients, caregivers and other team members to create innovative solutions.
  • Understanding of health insurance, including local providers, general plan types and terminology.
  • Able to read instructions, reports and information on computer screens and key information on computers.
  • Ability to work independently and take initiative.
  • Good judgment and problem-solving skills.
  • Interpersonal and organizational skills.
  • Level of confidentiality.
  • Excellent time management skills.
  • Excellent customer service and communication (verbal, written, listening) skills.
Responsibilities
  • Coordinates patient flow throughout all scheduled appointments
  • Interacts with customers/patients/members/coworkers telephonically and eventually through technology-based interactions, including video, email, text, etc and deliver healthcare reminders
  • Reaches out to language line/interpreter when services are needed
  • Schedules, tracks, and reconciles patient referrals and diagnostic tests, as appropriate
  • Schedules tests per written workflows within Scheduler app via telephone or electronically and documents accordingly
  • Demonstrates proficiency managing email in an Outlook account, and using remote communication software such as Skype Microsoft Teams and WebEx; able to demonstrate proficiency with Word, Excel, and experience documenting within an electronic health record like EPIC
  • Adheres to care management, privacy and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures
  • Attends weekly team huddles, intermittently, to stay connected with the Retail Health field and operation
  • Provides superior customer service to internal and external clients, customers, and patients
  • Communicates with clinical team, patients, and families on recommended patient care plans
  • Assists with completing and tracking patient forms and letters
  • Notifies clinical care team of any changes or barriers they encounter as appropriate
  • Cross trains to other areas of the retail health management/Gaps in care, as appropriate
  • Orientation and training of staff as assigned
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
  • Other responsibilities as assigned

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, beauty items, and general merchandise. CVS Health also functions as a pharmacy benefits manager, serving over 75 million plan members, and has a senior pharmacy care business that assists more than one million patients each year. This integrated approach allows CVS Health to deliver affordable health management solutions, improving access to quality care and health outcomes while aiming to reduce overall healthcare costs. Unlike many competitors, CVS Health combines retail pharmacy services with clinical care and pharmacy benefits management, making it a significant player in the healthcare sector with a goal of helping individuals achieve better health.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

1963

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • The availability of updated flu and COVID-19 vaccines at CVS Pharmacy and MinuteClinic locations nationwide positions the company as a key player in public health initiatives.
  • The Health Zones funding and collaboration with local organizations in Fresno highlight CVS Pharmacy's role in improving community health outcomes.
  • The introduction of a new store brand for snacks, beverages, and groceries could attract a broader customer base and increase in-store sales.

What critics are saying

  • The competitive landscape in the retail pharmacy sector is intense, with major players like Walgreens and Rite Aid posing significant challenges.
  • The expansion into grocery and snack products may dilute CVS Pharmacy's brand identity as a healthcare provider.

What makes CVS Pharmacy unique

  • CVS Pharmacy's integration of digital tools for scheduling vaccinations and accepting walk-ins offers a seamless and convenient experience for customers, setting it apart from competitors.
  • The company's Health Zones initiative, which focuses on community health and access to healthy food, demonstrates a commitment to social responsibility that goes beyond traditional pharmacy services.
  • CVS Pharmacy's recent launch of a new store brand for snacks, beverages, and groceries diversifies its product offerings, making it a one-stop shop for consumers.

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