Product Manager
Agent Ecosystem
Updated on 2/21/2024
Robinhood

1,001-5,000 employees

Accessible, affordable trading and investment platform.
Company Overview
Robinhood is a pioneering financial services company that democratizes finance by offering accessible and affordable trading services to all, regardless of wealth or industry knowledge. The company's competitive advantage lies in its intuitive platform, which simplifies trading and investing in stocks, options, and cryptocurrencies, and its commitment to inclusivity, which breaks down traditional barriers in the financial industry. As an industry leader, Robinhood is recognized for its technical innovation, including its proprietary clearing system, and its commitment to transparency and customer empowerment.
Fintech

Company Stage

N/A

Total Funding

$7.4B

Founded

2013

Headquarters

West Menlo Park, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

3%

2 year growth

-21%
Locations
Menlo Park, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Salesforce
Data Analysis
CategoriesNew
Sales & Account Management
Product
Requirements
  • 4+ years industry Product Management experience
  • Experience working on agent tooling and CRMs (Salesforce experience is a bonus)
  • Strong communication and relationship management abilities with collaborators across Product, Engineering, and Operations
  • Experience with using user research, experimentation, and product analytics to guide decision making
Responsibilities
  • Develop and advocate vision for tooling and workflows that enable best in class support experiences
  • Create a roadmap that supports long term vision driving customer satisfaction, retention, and growth
  • Own and architect agent-facing elements of Robinhood's support ecosystem including routing, prioritization, support channels, agent workflows, and automation
  • Draft requirements for initiatives that are clear, accurate, and easily translatable into technical requirements
  • Foster a culture of learning and iteration through experimentation
Desired Qualifications
  • Flexibility in real time to critical issues while maintaining an accurate and up to date strategic roadmap and prioritized project schedule