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Loss Mitigation Operations Supervisor
Remote Possible
Posted on 9/16/2022
Fort Mill, SC, USA
Experience Level
Desired Skills
Customer Service
  • 7+ years of experience in one or a combination of the following: Customer Service, Loan Administration within Servicing or sales environment 3+ years of management experience
  • Bachelor's Degree Preferred, Legal and/or Financial Background Preferred
  • GSE and Government Experience Preferred
  • MSP and LoanSphere Experience Preferred
  • Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
  • Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer serviceExcellent oral communication skills, including ability to effectively coach, motivate, and lead staff
  • Manage Default processes within the various business functions
  • Monitor vendors performance by reviewing all adherence to timelines, billing -frames in addition to working all system activities throughout the foreclosure process
  • Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action
  • Diligently follow up on all outstanding requests and telephone calls from internal and external partners
  • Provide management detailed loss analysis, investor scenarios, and recommendations for resolution
  • Manages reports geared to drive workflow
  • Manages exception reporting used as key controls for minimizing risk
  • Follow departmental and business policies with strict adherence
  • Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
First American

10,001+ employees

Title insurance & professional settlement services
Company Overview
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
  • 401k matching
  • Health, vision, dental insurance
  • Professional development