Club Director

The Elwood Club: Club Director

SUMMARY

The Club Director is responsible for the management of The Elwood Club front of house and member operations. Role maintains a service and management philosophy which serves as a guide to all staff. This position must have experience creating and implementing critical paths for the club including budgets, operating standards, job descriptions, and training manuals. 

The Club Director will provide complete oversight of the Club and the responsibilities within the club including but not limited to:  Member communications, Member event Programming, Member reservation logistics, adherence to rules and regulations, contract management, Member Service standards and Club-wide Housekeeping.

The Club Director understands the importance of building a community, maintaining brand standards and thrives in a collaborative space. This individual will help create and maintain the ever-growing member base of The Elwood Club at Newport Beach through outreach, community involvement, partnerships, and creative programming.

A successful candidate will have impeccable professional references for exceptional leadership and communication skills and cutting-edge technical knowledge for operating high-end owner services.

ESSENTIAL FUNCTIONS

• Oversee all aspects of club operations, ensuring seamless execution across food & beverage, events, membership services, and amenities.
• Recruit, develop, and mentor a high-performing leadership team while building a culture of accountability, collaboration, and professional growth.
• Lead budgeting, forecasting, and P&L management, implementing strategies that achieve revenue, profitability, and service goals.
• Serve as the primary ambassador to members, guests, and the community, ensuring meaningful engagement and consistently exceptional experiences.
• Collaborate with property and corporate leaders to align operations with overall brand strategy and standards.
• Monitor performance metrics, guest feedback, and market trends to drive continuous improvement and innovation.
• Initiate, organize, and create Member retention efforts.
• Ensure compliance with safety regulations, brand standards, and operational best practices across all departments.
• The “face of the club” and should attend all key events.
• Member centric. Must be a driver for enhanced and innovative member programming.
• Formulate and execute operational guidelines and protocols aimed at sustaining exceptional levels of service quality.
• Demonstrate a creative, entrepreneurial, and innovative approach to the operation of the club with the overriding objective of continuingly improving the member experience and club offerings.
• Focus on ensuring a high level of member satisfaction by addressing member concerns, providing exceptional service, and maintaining open communication channels.
• Develop and implement programs and events that cater to the interests and needs of the members.
• Act as a liaison between the club's management and its members, fostering strong member relationships.
• Maintain regular communication with Human Resources regarding recruiting, staffing, performance reviews, terminating associates, etc.
• Inventory management includes ongoing preventative maintenance, owner billing and inventory logistics.
• Coordinate onsite Front Desk/concierge services including training, leading, coaching, and inspiring Front Desk/Concierge team of Associates.
• Cultivate and uphold integral relationships with members based on trust and extensive knowledge of their individual backgrounds, preferences, and desires.
• Management and maintenance of all member areas, and engaging perspective members with full knowledge of member rules and processes.
• Act as liaison between Membership Sales, the Club, and members to ensure seamless communication related to member handover protocols.
• Full and unrestricted member sales support including providing VIP services for perspective members, being the liaison between Sales and Operations.
• Support of the Club Vision, Mission, and Values; including effective leadership, excellent customer service skills, and supervision of overall Membership Services integrity and standards.
• Perform other duties as required
• Constantly monitor membership staff performance in all phases of service and job functions, ensuring that all procedures are carried out to department standards; rectify deficiencies with respective personnel.
• PeopleVine Champion on the team to understand its functions, navigate its reporting and effectively use the software for communication.
• On-going tracking of members usage of the club and conduct follow-up communications to stay connected and increase engagement.
• Work with Program Director to ensure deadlines of program deliverables are met.  
• Partner with Director of Sales & Marketing and team on:
  • Develop monthly letter to members and calendar of events communication.
  • Oversee and coordinate weekly text message communications.
  • Monitor Member App for accuracy and consistency.

QUALIFICATIONS

• Bachelor’s Degree Preferred.
• A minimum of 5 years of management experience of high-end private member operations.
• A minimum of 7-10 years’ experience as a department head or senior leadership position at an ultra-luxury level operation.
• At least five years’ experience in an executive level and multi-unit position.
• The ideal candidate will have occupied a similar or higher position for one to two years.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Excellent communication and organizational skills.
• Excellent computer skills using Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook).
• Exceptional team leadership skills
• Must be detail oriented and organized with ability to multi-task
• Flexibility of hours and willingness to work more than 40 hours per week, including holidays and weekends on a regular basis.
• Able to recruit, lead and motivate people.

You will Enjoy   

• DTO (Discretionary Time Off)  

• Healthcare benefits  

• Health Savings Account and Flexible Spending Accounts  

• 401 [k] retirement plan with company matching, fully vested, and loan option  

• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees  

• Fertility & Family Forming Assistance  

• Parental leave pay differential  

• Pet Insurance  

• Hotel discounts  

• Free meals   

• Fitness & wellness discounts  

• LinkedIn Learning membership  

• Hearts of (insert brand)/Hearts of Pendry community engagement  

• Associate’s events throughout the year  

Physical Requirements   

• Grasping, holding, sitting, walking, repetitive motions, bending over  

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift  

• Ability to lift and carry up to 30 pounds regularly and for extended periods during the shift  

We want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.