Business Systems Analyst

Appian experience required for this role.

Note:  we are unable to hire in every state 

Summary  Promotes approved agile methodologies.  Thoughtfully draws from proven, practical experience with a select set of business analysis tools and techniques (such as those defined in the BABOK and Agile Extension to the BABOK) to fulfill responsibilities.  The specific tools and techniques leveraged may vary based on specific assignment.Responsible for collaborating with the Product Owners and Stakeholders regarding software requirements and effectively translating the requirements to the delivery team.  Works closely with delivery team members to ensure that the Sprint goals are met and that the requirements are implemented efficiently and effectively.  Collaborates with stakeholders to maintain the Business Process Architecture (including process models and supporting documentation).  Consistently demonstrates foundational to intermediate proficiency in most Underlying Competencies (UCs) of the Business Analysis Body of Knowledge (BABOK V3.0), along with a desire and the potential to grow in each.

Key Responsibilities: “To simplify complexities for each customer.”

• Collaborates with the Manager of Business Systems Analysts, Principal Business Systems Analysts, Senior Business Systems Analysts, Business Stakeholders, Solutions Architects, Data Architects, and other stakeholders (as appropriate) to maintain (revise, submit, publish) the Business Process Architecture (including process models and supporting documentation). This involves:
  • following the agreed upon guidelines for maintaining the Business Process Architecture
  • gaining an understanding of, documenting, facilitating agreement on, publishing, and maintaining business process models and supporting documentation
  • applying Business Process Modeling Notation (BPMN) or similar, agreed upon standard for modeling
  • ensuring process documentation aligns with Enterprise Business Capabilities and the overall Healthesystems Business Process Modeling (BPM) approach
• Performs research and analysis of the requirements to determine what the system needs to do to fulfill those requirements. At times, may independently perform more complex research and analysis of the requirements throughout the Product Development Lifecycle and spanning all requirement types including Business Requirements (ex. Underlying Needs), Functional Requirements (Ex. User Stories), Non-functional Requirements (Ex. Availability of a User Story), and Transitional Requirements (Ex. Training or Data Migration).As a part of this responsibility, collaborate with stakeholders to perform activities like Requirements Modeling, Requirements Architecture, and Requirements Validation, to ensure understanding of the various requirements and what the system must do to meet them.
• Adheres to established group standards and processes. Participates in the Communities of Practice. May assist the Senior BSA, Principal BSA, Manager of BSAs, BSA Community, and other stakeholders (where appropriate) in facilitating the identification, definition, documentation, communication, publication, and maintenance of guidelines for the practices of business systems analysis (ex.  Requirements Elicitation and Collaboration Guidelines) to ensure that established guidelines align with the agreed upon industry knowledge base (ex.  BABOK® and Agile Extension), organization objectives, and the BSA Community goals.
• May coach other Business Systems Analysts on specific efforts or tasks. Thoughtfully draws from proven, practical experience with a select set of business analysis tools and techniques (such as those defined in the BABOK and Agile Extension to the BABOK) to fulfill this responsibility. The specific tools and techniques leveraged may vary based on specific assignment.
• Follows Agile documentation principles. May assist Senior BSAs, Principal BSAs, and other leaders in assessing strategies and procedures related to analysis activities and deliverables.
• Collaborating with Agile teams, ensures that sprint objectives are completed in a timely manner, consistently achieving team commitments regardless of role or title. This typically involves supporting the Product Owner by refining the product backlog in agreed upon tools (like Jira) and populating the sprint backlog up to three sprints in advance, according to sprint objectives; identifying user stories (or other requirements) and adding them to the backlog within Jira; defining shell user stories; splitting stories; analyzing user stories by modeling (in tools like Visio); performing story mapping and tying each story to the epics in JIRA;  facilitating refinement sessions with the Scrum Team and Product Owner; confirming stories meet the Definition of Ready and align with sprint goals; sharing data dictionary updates with Data Integration & Governance (DIG).  Depending on specific assignment and need, it may sometimes include   code searching (using tools like Swagger).
• Draws upon an established and functional business analysis toolkit (made up of industry proven tools like those in the BABOK and Agile Extension to BABOK) to resolve any analysis related issues or roadblocks that may interfere with meeting sprint goals and team commitments and facilitate learning around the analysis related challenges identified during the sprint.
• Facilitate learning around analysis related challenges by collaborating with the Scrum Team (and others where appropriate) to establish mitigation strategies for identified challenges. Consults with Principal BSAs and Senior BSAs (as appropriate) to ensure strategies as the Scrum Team level align with strategies across the practice.
• Provide support to the delivery team in testing and implementing solutions, as well as in backfilling as Product Owner or Scrum Master, when needed. This typically includes, but is not limited to, answering user story related questions and following up with the Product Owner and business stakeholder to get clarification; reviewing technical design to assess whether the proposed solutions meets the requirements and underlying needs; coordinating user acceptance testing to ensure product implementation meets customer and stakeholder needs and expectations, and assisting with day-to-day production issues.  
• Work closely with the Product Owner and other Stakeholders in requirements elicitation meetings and translate the requirements into a common language that can be adopted for use with Behavior-Driven Development (BDD) or Test-Driven Development (TDD).
• Collaborate with management and Product Owners across Agile teams (as needed) to ensure their expectations of the Analyst are met and business objectives are achieved.   Leverages resources including (but not limited to) the Business Analysis Planning and Monitoring knowledge area of the BABOK ®
• Participates in industry and other professional networks to ensure awareness of industry standards, trends, and good practices. Strengthens organizational and technical knowledge.

Qualifications/Education/Certifications:

Bachelor's degree from four-year College or university; plus, three to six years of related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Prefer experience in Healthcare, Pharmacy Benefits Management and/or Ancillary Benefits Management, workers’ compensation and/or insurance industry.

• Required experience:
  • Strong, hands-on Appian experience is required
  • Foundational to intermediate proficiency in most Underlying Competencies (UCs) of the Business Analysis Body of Knowledge (BABOK V3.0), along with a desire and the potential to grow in each. Includes
    • Good verbal/written communication and interpersonal skills
    • Good analytical thinking and problem-solving skills
  • An understanding of SQL (Depends on assignment)
• Preferred
• API
• Jira
• MS SQL Server
• Java
• Cucumber, Gherkin
• Selenium
• Eclipse / ItelliJ IDE

   Role-Based Competencies:

• Shows Drive & Initiative
• Collaboration & Teamwork
• Delivers Quality Results Timely
• Communicates Effectively
• Job Knowledge & Skills

Physical Demands/Working Conditions:

Duties are performed primarily in a home office setting utilizing computer equipment.  Travel to attend meetings and visit locations throughout the country may be required.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk.*** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.