Customer Success Manager
Commercial
Posted on 1/31/2024
Moveworks

501-1,000 employees

AI platform automating tasks via conversational interface
Company Overview
Moveworks stands out as a desirable workplace due to its unique blend of advanced technology and employee-centric culture. The company's generative AI platform, which is powered by GPT-class machine learning models, provides a conversational interface that integrates with various systems, enhancing productivity by automating tasks and surfacing information. With its industry leadership demonstrated by partnerships with brands like Databricks, Broadcom, and DocuSign, Moveworks offers a competitive edge in the tech industry, making it an exciting place to contribute to the future of conversational automation.
AI & Machine Learning
Data & Analytics
B2B

Company Stage

Series C

Total Funding

$308.2M

Founded

2016

Headquarters

Mountain View, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

17%
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 2+ years of Customer Success experience in software/SaaS
  • Experience supporting deployments with commercial customers
  • Bachelor’s degree
  • Willingness to travel 10-25% of the time
Responsibilities
  • Partnering with initial customers to drive product value
  • Developing trusted advisor relationships with executive sponsors
  • Translating business needs and product requirements into new solutions for customers
  • Evolving and iterating on customer onboarding strategy
  • Working with internal teams and customers to drive adoption, engagement, and growth
  • Helping customers identify, quantify, and work toward transformational goals in partnership with Moveworks
  • Adapting quickly to product changes and limitations, and communicating these strategically to stakeholders
  • Acting as the voice of the customer, gathering customer feedback and helping share the product roadmap
Desired Qualifications
  • Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
  • Process focused with strong problem-solving ability
  • Experience in building strong internal and external relationships, including with senior-level executives throughout companies
  • Diplomatic, tactful, and poised under pressure
  • Voracious appetite to learn and grow