Operations Account Manager
Posted on 5/2/2023
Chicago, IL, USA • San Diego, CA, USA
Experience Level
Desired Skills
  • Build trusting relationships with key decision makers and understand and document customer expectations around scheduling, tracking, and communication
  • Utilize sales and relationship-building skills to uncover new lane opportunities and growth potential and ensure consistent delivery of KPIs and service metrics
  • Evaluate and potentially integrate the client's TMS system to their standards, identifying a timeframe for implementation and automation
  • Drive account operations, daily execution, and cultivate a collaborative, supportive, and valuable service product that retains customers
  • Own and operate the load lifecycle, remaining in constant communication with customers to consistently deliver positive outcomes and proactively mitigate risks
  • Drive retention by ensuring the best customer experience within our customer success department
  • Bachelor's Degree
  • 1+ year of logistics experience, preferably in the brokerage environment
  • Exceptional communication and interpersonal skills
  • Demonstrated ability to cultivate relationships and build trust with internal and external partners
  • Self directed and adept at working in highly dynamic environments
  • Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
  • Ensure you effectively onboard and understand your new clients and their service expectations, and build and maintain SOPs for all customers
  • Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly
  • Ensure proper setup for successful billing, including understanding accessorials agreements and resolving any outstanding billing issues, collections, or credit needs
Flock Freight

201-500 employees

Shared freight shipping software
Company Overview
Flock Freight’s mission is to reimagine the existing freight processes by relentlessly eliminating inefficiency and waste through shared truckload shipping. Flock Freight is striving to make the freight industry by ending the tug of war between shippers and carriers and to also offset emissions to benefit the environment.
  • Unlimited PTO
  • Ownership: stock options
  • 401k
  • Insurance: health, dental, vision
  • Commuter Benefits
  • Paid Parental leave
  • Office amenities: cold brew and kombucha on tap, intramural sports, surf club, and free lunch
Company Core Values
  • All in
  • Be Agile
  • Empower Others
  • Think Big
  • Do the Right Thing