Strategic Operations Manager

Company Background: 

Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell’s solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes.

Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.

Our Culture

People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.

We’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.

Our core values are our guiding principles in everything we do

• Customer Obsession

• Take Ownership

• Do The Right Thing

• Go Far Together

• Accelerate Innovation

The Role

We are seeking a highly motivated, experienced and resourceful individual to help design, lead and scale the operations behind new product offerings, optimize vendor operations, and execute on other special projects as directed by the General Manager of Operations. You’ll have the opportunity to significantly influence outcomes as we rapidly scale and execute with passionate operators as we continue to build out Ownwell’s mission:  Building a financial center to help consumers better manage their real estate property. 

In this role, you will serve as a cross-functional operations partner within the Operations team, working with customer support, product management, engineering, business development, marketing, and others to drive innovation and operational excellence as we continue to rapidly scale . You’ll manage our outsourcing vendors, new product operational research and launches, and other strategically important initiatives. You will set, track, manage and continuously improve operational processes and Key Performance Indicators (KPIs). This role will be a blend of managing the cross-functional project with internal employees and partner performance through influence and motivation.

You Will

• Drive Operational Excellence: Identify gaps and opportunities across all operations channels to improve efficiency, quality, and cost-effectiveness. Develop actionable plans and execute them in collaboration with cross-functional stakeholders.
• Balance Efficiency, Quality, and Cost: Strategically invest in processes, vendors, and tools to optimize the performance of Ownwell Operations, ensuring maximum ROI while maintaining high standards of quality.
• Measure Performance and Impact: Develop, track, and report key metrics to evaluate team growth, performance, and impact. Set clear goals and provide regular updates on progress.
• Lead Critical Initiatives: Develop and manage end-to-end project plans to ensure the successful and timely delivery of high-priority operational initiatives.
  
• Research and Execute Critical Projects: Research new markets, opportunities, and products alongside product and marketing then execute on expansion plans. Develop and manage end-to-end project plans to ensure successful and timely delivery.
• Enhance Processes and Scalability: Analyze internal processes and tools to identify inefficiencies, synthesize data-driven insights, and propose scalable improvements to support growth.
• Manage Vendor Relationships: Oversee vendor partnerships, including performance monitoring, expense management, and contract optimization, to maximize value and efficiency.

You Are: 

• Intellectually curious and analytical
• Strong written and verbal communication skills
• Ability to work cross-functionally at a high level 
• Ability to develop, manage, and execute projects
• Extremely detail-oriented
• Proactive, curious, hustler, grit
• An uncanny ability to problem solve and think outside the box

You Have

• A relevant BA/BS degree or related experience
• 5+ years of relevant consulting or operations work experience
• Vendor management or partner outsourcing is preferred but not required
• Experience creating, building, and optimizing operations - particularly in a fast-paced startup or tech environment, and experience with leading partner (BPO) teams to achievements equivalent to internal teams
• The ability to effectively influence and communicate cross-functionally throughout an entire organization and excellent written and verbal communication skills
• Creative problem-solving abilities and expertise in balancing and articulating trade-offs at scale
• A passion for process improvement and ensuring Ownwell’s customers have an outstanding experience
• A desire to question and challenge the status quo
• Proficiency with SQL and/or Python (preferred but not required)