Duty Manager

Job Description

• Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
• Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
• Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
• Handle guest complaints, service recovery and operational issues promptly and professionally.
• Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
• Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
• Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
• Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
• Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
• Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
• Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
• Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
• Ensure adherence to fire, health, safety and security standards throughout the hotel.
• Assist in maintaining smooth F&B operations and coordinate on guest requirements, events and operational concerns.
• Follow up on guest feedback and ensure corrective actions are implemented.
• Assist in training, coaching and motivating team members to maintain high service standards.
• Support management in implementing operational improvements and maintaining cost-conscious practices.
• Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
• Prepare and maintain relevant shift reports and operational records.

Qualifications

• Graduate/Diploma in Hotel Management or a related field.
• 3–5 years of relevant hotel operations experience, preferably in a supervisory or Duty Manager role.
• Prior experience in Front Office/Rooms Division is preferred.

Additional Information

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.