Full-Time

Chief of Staff

Updated on 11/8/2024

Charlie Health

Charlie Health

1,001-5,000 employees

Online mental health treatment for youth

Healthcare

Compensation Overview

$250k - $325kAnnually

+ Stock Options + Other Benefits

Senior

New York, NY, USA

Requires onsite presence in NYC office 4+ days a week and travel to Nashville 40% of the time.

Category
Project Management
Strategy Development
Business & Strategy
Requirements
  • 5+ years of work experience, with a minimum of 2 years in Investment Banking, Private Equity or Management Consulting
  • Strong analytical, organizational, and communication skills. Multi-tasking is a must
  • High EQ; excellent oral and written communication skills with strong executive presence
  • Ability to interact collaboratively with and influence stakeholders at all levels with confidence and clarity
  • Skilled in distilling information into clear, actionable insights for different audiences
  • Strong understanding of P&L and ROI-driven decision-making
  • Willingness to tackle a wide range of tasks and challenges, providing support wherever needed and demonstrating flexibility in addressing diverse needs across the organization
  • NYC office based and excited to be in the NYC office 4+ days / week. Must be willing to travel to Nashville 40% of the time
Responsibilities
  • Assist the CEO in managing direct reports by attending 1:1s executive team meetings, setting/prioritizing agendas, and setting and managing project timelines and deliverables
  • Augment CEO in external meetings by preparing strategic rationale for the meeting, meeting goals, and stakeholder context. Join meetings to take notes, track follow-ups and next steps. Leverage her EA to help prepare for meetings.
  • Serve as a sounding board and thought partner to the CEO across all topics related to the company, from day-to-day management to meeting structure to strategic vision
  • Represent the CEO in key meetings with external partners or internal executives. You will need to learn her voice and command authority yourself as her proxy
  • Monitor trends in core business metrics, and address inflections with the CEO and relevant business owners
  • Work with Biz Ops to continuously improve company reporting based on learnings, strategic priority shifts, and business changes
  • Collaborate with the executive team to set company-wide annual and quarterly goals
  • Maintain ROI-driven company roadmap with key initiatives, responsible teams, timelines, and expected P&L impact
  • Work directly with co-founders in codifying the strategic vision of the company, ensuring vision is effectively communicated to stakeholders across the company for execution
  • Hold all executives responsible for being consistent. Roadmaps, goals, and projections should align across the enterprise and various teams. You will unify all of these teams
  • Lead team-level quarterly goal setting process, partnering with team leads to set goals that are tied to core business metrics and align with company objectives
  • Lead agenda setting for quarterly board meetings and project manage follow-ups from each board meeting. Partner with Strategic Finance in the execution of board materials
  • Own material creation for CEO-led sections of the board materials, and ensure CEO is appropriately prepared for board and investor meetings
  • Manage agendas, objectives and operating cadence of executive team meetings, partnering with CEO to ensure the right topics are surfaced and effectively discussed. Coordinate materials for meetings and manage follow-up on action items.
  • Actively participate in executive meetings to present ideas, debate other’s ideas, and hold people accountable. You should know more than everyone else about multiple multi-team projects and your advice and insights are necessary for successful decision making and management
  • Own monthly management team meetings with team leaders across the company, setting the agenda, preparing templates for content, and leading the live discussion
  • Periodically lead one-off projects on key strategic topics as they emerge, collaborating with stakeholders cross-functionally to ensure deliverables are produced effectively and efficiently

Charlie Health provides online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay out-of-pocket or use insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.

Company Stage

Seed

Total Funding

$826.8K

Headquarters

Bozeman, Montana

Founded

2020

Growth & Insights
Headcount

6 month growth

31%

1 year growth

60%

2 year growth

158%
Simplify Jobs

Simplify's Take

What believers are saying

  • Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
  • The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
  • The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.

What critics are saying

  • The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
  • Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.

What makes Charlie Health unique

  • Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
  • Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
  • Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.

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