Technical Support Content Specialist @ Logitech

Description

Position at Logitech

The Team and Role:

The Technical Support Content Specialist, B2B, will play a pivotal role in driving the success of the technical support and services team. This specialist will be instrumental in curating and crafting technical support content that addresses the needs of stakeholders and Logitech’s highly technical B2B customer base.

Key responsibilities include the research and production of detailed technical documentation and the management of customer care initiatives that contribute to the overall success of the Video Collaboration (VC) group. The ideal candidate will bring a proactive and collaborative approach to the role, with a strong willingness to engage, suggest improvements, and act as a driving force for change.

A successful candidate in this role will significantly improve Logitech’s ability to deliver the self-serve documentation our customers demand.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

Develop detailed technical support content for Logitech’s video conferencing products, ensuring high levels of clarity and user-friendliness
Collaborate with the Support, Product and Marketing teams to refine and execute the overall content vision for our technical support website
Help manage the organization, updates, and improvements to the technical support website, guaranteeing accurate and current information
Employ project management skills to handle multiple projects simultaneously, adhering to tight deadlines without compromising quality
Assist with additional projects related to our self service content and its ability to improve customers’ experience

Key Qualifications:

For consideration, you must bring the following minimum skills and experiences (or their equivalent) to our team:

At least 3 years of professional experience creating customer support documentation
2+ Prior experience working within a technical support team environment
Knowledge of common business technologies, with a preference for video conferencing systems or other audio/video equipment
Demonstrated ability to manage multiple projects concurrently under deadline pressure
Demonstrated ability to work closely with multiple stakeholders on a project

Preferred Qualifications:

Familiarity editing web content in both HTML and WYSIWYG
Proficiency in Google Workspace or Microsoft Office Suite

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

This position offers an annual base salary typically between $ 71,500 and $ 101,000, dependent on location and experience.

In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.

Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-510-713-4866 for assistance.

#LI-GL1

#LI-Remote