Full-Time

Technical Support Content Specialist

B2B

Posted on 5/8/2024

Logitech

Logitech

5,001-10,000 employees

Provides high-performance computing peripherals

Hardware
Consumer Software

Mid

Remote in USA

Required Skills
Marketing
Requirements
  • At least 3 years of professional experience creating customer support documentation
  • 2+ Prior experience working within a technical support team environment
  • Knowledge of common business technologies, with a preference for video conferencing systems or other audio/video equipment
  • Demonstrated ability to manage multiple projects concurrently under deadline pressure
  • Demonstrated ability to work closely with multiple stakeholders on a project
Responsibilities
  • Develop detailed technical support content for Logitech's video conferencing products
  • Collaborate with the Support, Product and Marketing teams to refine and execute the overall content vision for the technical support website
  • Help manage the organization, updates, and improvements to the technical support website
  • Employ project management skills to handle multiple projects simultaneously
  • Assist with additional projects related to self-service content and its ability to improve customers’ experience

Logitech offers a range of high-performance keyboards, wireless mice, video conferencing equipment, and intelligent conference cameras, all designed to enhance productivity and collaboration in modern work environments. Their products utilize advanced technologies to provide efficient and versatile solutions for various settings.

Company Stage

N/A

Total Funding

N/A

Headquarters

San Jose, California

Founded

1981

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

3%

Benefits

Comprehensive medical, dental, and vision

Life insurance, and short- and long-term disability

Flexible spending accounts for health care, dependent care and commuter expenses

Generous paid time off and holidays

Employee Assistance Program

Wellness programs and gym/sport benefits & discounts

Company social events

Logitech product discounts

Tuition reimbursement plan

Fun environment - take a break and play a game!

Retirement plan benefits