Customer Service Representative

What's In It For You

• Stay Active – Enjoy an annual fitness subsidy to support your healthy lifestyle. 
• Support & Well-Being – Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need. 
• Family First – Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement. 
• Vacation Time – In addition to your regular vacation days, enjoy paid time off on December 24th and 31st. 
• Smart Spending – Enjoy up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers. 
• Daily Meals Covered – Receive an €8 meal voucher for every working day, ensuring you stay energized throughout the day. 
• A Team That Inspires – Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth. 
• Boost Your Investments – Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments. 
• Accident Insurance – Stay protected with comprehensive accident insurance during all business trips. 

Main Responsibilities

• Respond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach 
• Utilize company systems and processes (SAP) to enter sales orders, contovisione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer’s needs 
• Process Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication 
• Register, track, and follow up on customer complaints, acting as a reliable partner in finding solutions 
• Build and maintain strong, trust-based customer relationships through excellent service and proactive support 
• Manage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams 
• Maintain and update customer databases with care and precision, supporting data integrity and process efficiency 

What We're Looking For

• Bachelor’s degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered 
• Minimum of 2 years’ experience in Customer Service, Sales, or another customer-focused role 
• Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone 
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with SAP or other ERP systems 
• Advanced written and spoken English