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Customer Champion
Confirmed live in the last 24 hours
London, UK
Experience Level
  • You will need to be based in UK
  • Self starting: you will be onboarded and work from home so will need to be driven to find the answers to the questions you have and make it work
  • Proactive initiative: You have the ability to take ownership of user experience and willingness to propose solutions before escalating
  • Emotional Intelligence: You must be motivated to solve customer issues and have empathy when dealing with sensitive situations
  • Conflict resolution: You must be able to calmly de-escalate angry customers and give them actionable solutions
  • Tech savvy: You will need to pick up new systems and software quickly to look into user issues daily
  • Strong time manager: You will be required to independently juggle multiple priorities across being responsive to customers, building your understanding of the product, and interacting with the team in London
  • Community driven: You will need to make decisions based on what is best for the team and communicate effectively to work towards a common goal
  • Nice to have: Experience working with customers who face adversity or financial instability
  • A fifteen minute zoom call with a member of our team to find out more about your experience and why you want to work at Cleo
  • One Hour Zoom Interview. Half an hour with your (potential) future manager then half an hour with a couple of our team members to talk about culture and values
  • There will be a short task that you will be expected to prepare ahead of the one hour interview
  • Live chatting with our users to help them on their journey with the Cleo App
  • Helping users get the best chance of getting Cleo to give them a Cash Advance
  • Serving our users that use our Credit Builder Card
  • Interacting with our community of users to help us as a company understand our user base and give input on what product and changes we should make as a company to better serve them
  • Keeping an eye on the trends that you are seeing and reporting irregularities to the right product teams
Cleo ai