Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

July 17, 2025 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group)

BROCK UNIVERSITY JOB DESCRIPTION

Job Title: Parking Services Ambassador

Department/Division: Parking Services

POSITION SUMMARY (Purpose/Accountability)

Parking Services is an integral part of Brock University providing various services to faculty, staff, students, and members of the community. Parking Services oversee the sale of parking permits, visitor paid parking, way finding, event signage, monitoring/directing university traffic for special events, and enforcement.

The Parking Ambassador will support the daily operations by providing a memorable customer experience. This will be achieved by, but not limited to, responding to all in-person phone or email inquiries, accepting payment for fees and fines, assisting with traffic direction for special events, and issuing parking violations when necessary. Success in this role means exemplary customer service, a desire to learn new skills and the ability to work both independently and in a team environment.

SUMMARY OF DUTIES & RESPONSIBILITIES

Job Duties & Responsibilities

Customer Service

Greet customers.
Maintain a courteous and professional attitude.
Strong interpersonal skills.

Office

Respond to all in person, phone, and email inquiries.
Process payments through a POS system using debit, credit, and cash transactions.
Regular record keeping and e-filling.
Assist with special event planning and signage.
Other duties as assigned by Senior Student and/or Supervisor.

Enforcement

Monitor main campus parking lots and enforce Brock parking rules and regulations.
Issue tickets for parking violations.
Assist with immobilization/tow of vehicles found not in compliance.
Aid in placement of directional signage located in parking lots.
Occasional traffic direction for special events.
Consistent communication with Supervisors using radios and ticketers.
Other duties as assigned by Senior Student/Supervisor.

Knowledge (know how, specific skills):

Knowledge of customer service, general office administration, including office procedures, shared drives, inventory management, and communications.
Demonstrate ability to handle cash and other financial transactions, including deposits.
Proficient in all MS Office applications, particularly Excel.
Use of Parking Services technology (i.e. AIMS and Honk).

Human Relation Skills:

Excellent interpersonal, customer service, and communication skills.
Comprehensive knowledge of Brock Parking Rules and Regulations and how they apply to the day -to-day operations.
Strong conflict resolution and mitigation skills an asset when occasionally interacting with dissatisfied customers.

Problem Solving, Analysis & Innovation:

Strong critical thinking and decision-making skills required to interpret and support complex policy and procedure.
Detail-oriented, organized, and self-motivated.
Able to meet deadlines, manage time and work in a busy environment where multi-tasking is the norm.

WORKING CONDITIONS

Physical Effort:

Ability to lift up to 50 lbs.
Periodically required to move sandwich board signs, boxes of supplies, cones, pylons etc. during peak periods.
Must be able to stand and walk for long periods of time.

Physical Environment:

Must be able to work outdoors in various weather conditions (heat, snow, rain, etc.)
Walk on mixed terrain and remain outdoors for extended periods of time.
Varied shifts that include mornings, evenings, and occasional weekends.
Occasionally required to assist with traffic flow for large University events during peak times.

Sensory Attention:

Requires regular use of a computer, smart phone, and two-way radio communication.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitmentprocess, as outlined in ourEmployment Accommodation Policyand consistent with the requirements of the Ontario Human Rights Code.Please contact [email protected]if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.