Full-Time
Financial Navigator
Posted on 4/5/2024
Provides tech-enabled fertility and family-building care
Compensation Overview
$25 - $30Hourly
Junior, Mid
San Francisco, CA, USA
- Bachelor's Degree or Associate's Degree
- 3+ years of healthcare front reception verification of benefits, prior authorization, and/or financial navigation experience in a fast-paced, customer-focused environment
- Fertility clinic experience is a plus
- A passion for women's health and fertility is a plus
- Strong written and verbal communication skills & a team player
- Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
- Detail-oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
- Experience in insurance verification of benefits and familiarity with medical terminology
- Manage assigned patients' financial matters throughout their Fertility Journey
- Ensure that patients are well educated about the financial and insurance aspects of their care
- Conduct patient financial consultations to review and answer questions related to financial policies and requirements
- Verify eligibility and patient responsibility accumulations
- Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation
- Manage inbound customer communication (phone and portal) and ensure all messages are answered in a timely fashion
- Provide patient financial information
- Provide self-pay pricing, review financial agreements, and collect cycle pre-payments
- Review and approve loan payments from outside lending companies
- Determine insurance patient responsibility amounts and collect cycle prepayments
- Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc.
- Maintain the highest degree of ethics when handling patient payments and bill processing
- Identify the need for and submit any pre-authorizations
- Review medical records for required information related to authorization requirements
- Have an understanding of the coverage requirements for each payer
- Submit the medical records to the payer in the manner required by the payer
- Continued management of all authorizations submitted and ensuring timely response is received from the ins payor
- Communicate to the clinic about pre-authorization requirements and any updates
- Serve as a Patient Advocate when patients have difficulty navigating with their insurance company
- Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
- Respond to a high volume of telephone inquiries in a positive and professional manner
- Ensure resolution and follow-up on all issues within designated timeframes
- Maintain positive relationships and clear communication with assigned Provider, Nurse and Clinic Manager to assist in moving patients through treatment
- Meet positional metrics and benchmarks
- Follow all department standard operating procedures carefully and accurately
- Other duties as assigned by teammates include direct Manager, Associate Director, and/or Director
Kindbody offers modern, tech-enabled fertility and family-building care. By integrating technology into their healthcare services, they provide superior health outcomes at a lower cost, making such vital services accessible to a broader audience. This commitment not only makes it a leader in its industry but also establishes a culture of inclusivity and innovation, ideal for employees who value transformative healthcare solutions and social impact.
Company Stage
N/A
Total Funding
$279.7M
Headquarters
Brooklyn, New York
Founded
2018
6 month growth
↑ 2%1 year growth
↑ 10%2 year growth
↑ 117%Benefits
Paid vacation
Sick time
PTO to vote
Medical, dental, vision insurance (FSA & HSA options)
Company-paid life insurance
Short Term & Long Term Disability Options
Paid Parental Leave
401(k) plans
Free Peloton membership
Monthyl guided meditation