Senior Director

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we’re missing is you.  Apply today!

About the role

About the Role

Technology is a key value driver for Reworld, and the Information Technology (IT) function supports all aspects of Reworld’s business objectives, operations, processes, and governance. The Senior Director – Application Services & Business Process Leadership will lead enterprise initiatives at the intersection of business process optimization and application life cycle management. This role ensures that IT systems deliver measurable business value, applications perform efficiently, and business processes are optimized to support organizational goals.

The Senior Director will bridge strategic IT planning and operational execution, aligning enterprise application services, roadmap management, business process and technology architecture, governance, and ERP/CRM enterprise applications ecosystems implementation with business priorities. This role is a key advisor to senior leadership and a hands-on driver of operational excellence.

Responsibilities

1. Roadmap Creation, Communication, and Coordination

• Develop, maintain, and communicate IT and business process and technology roadmaps that align with enterprise objectives.
• Coordinate cross-functional initiatives to ensure progress, dependencies, and outcomes are clearly understood by leadership and stakeholders.
• Translate strategic objectives into actionable plans with measurable results, balancing resources, priorities, and business needs.

2. Business Process Blueprinting & Technology Architecture

• Design, document, and optimize business processes, capturing “as-is” and “to-be” workflows.
• Maintain enterprise-wide business process architecture to ensure processes, applications, and technology platforms are integrated effectively.
• Partner with business leaders to standardize, scale, and improve processes, identifying automation opportunities and governance requirements.

3. Application Services Management & Continuous Improvement

• Monitor and analyze enterprise applications to identify performance gaps, inefficiencies, and opportunities for enhancement.
• Drive continuous improvement initiatives in partnership with IT and business teams, ensuring applications deliver maximum operational value.
• Lead initiatives for user adoption, training, and application updates to reinforce best practices and sustain engagement.

4. Governance, Security, and Compliance

• Support IT governance frameworks and best practices to ensure alignment with enterprise standards.
• Assist in oversight of IT security, risk management, and regulatory compliance activities relevant to applications and business processes.
• Provide guidance and reporting to leadership on adherence to policies, standards, and controls.

5. Portfolio Project Management Accountability

• Drive accountability across IT and business transformation projects, ensuring initiatives are delivered on time, within scope, and aligned with strategic goals.
• Establish project governance structures, manage dependencies, and monitor resource allocation.
• Provide oversight and support for project prioritization, funding requests, and performance tracking.

6. ERP/CRM & Enterprise Applications Lifecycle Leadership

• Lead ERP/CRM and other enterprise applications system initiatives throughout the full lifecycle, including requirements gathering, design, implementation, adoption, and optimization.
• Collaborate with business and IT teams to ensure systems meet operational requirements and deliver expected ROI.
• Provide architecture guidance, ensuring enterprise systems are integrated and scalable to support business objectives.

7. Strategic Partnership & Advisory

• Build and maintain strong relationships with business leaders to identify operational challenges and opportunities where technology-enabled solutions can deliver value.
• Serve as a trusted advisor to senior management on application performance, process optimization, and technology-enabled initiatives.
• Support the CIO in translating enterprise IT strategy into executable plans for the business units.

8. Technology Evaluation and Innovation Support

• Identify emerging technologies relevant to application services and business processes and provide recommendations for adoption.
• Pilot or oversee new tools or automation opportunities to enhance process efficiency or application performance, under CIO guidance.

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field; MBA preferred.
• 10+ years of IT and business/industry work experience, including hands-on experience in application management, business process leadership, and ERP initiatives.
• 5–7 years of leadership experience, including managing teams, cross-functional initiatives, and enterprise application or business process portfolios.
• Demonstrated experience managing enterprise applications, business process optimization, and multi-project portfolios.
• Familiarity with IT governance, compliance, enterprise architecture, and security frameworks.
• Strong stakeholder management and executive communication skills.
• Certifications such as Lean Six Sigma, Agile, or ITIL are highly desirable.

Skills and Leadership Characteristics

• Strategic, business-oriented thinker who can translate organizational objectives into actionable IT initiatives.
• Experienced in driving cross-functional collaboration and influencing senior leadership.
• Skilled at fostering accountability, trust, and engagement across teams and stakeholders.
• Able to drive large-scale initiatives with change management, communication, and performance measurement strategies.
• Analytical, data-driven, and results-oriented.
• Capable of quickly establishing credibility and delivering measurable business impact.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.  

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If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message.  In the message section, please note this is a ‘Job Application Accommodation Request’.

Attention Staffing Agencies & Search Firms

Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.