The Client Success Onboarding Team at Angi works cohesively with our Client Success Representatives to ensure the successful onboarding of service providers who are joining the Angi network. The CS Onboarding role is a role with an emphasis on compliance and thorough communication with service providers and Angi colleagues. This team is a critical piece of our service provider’s successful launch on the platform.

Responsibilities:

• Walk service providers through onboarding checklist
• Schedules follow up calls with service providers to ensure onboarding checklist is complete and qualified metrics are achieved
• Assists service providers in downloading the mobile app
• Coaches service providers on how to achieve their qualified metrics
• Assists service providers with setting up login information and logging into their Business Center account
• Updates profile with information from the service provider’s websites
• Notifies CSM and sales of any important information that comes up during conversations with the service providers
• Sends follow up emails to service providers with necessary information about onboarding and qualified metrics.
• Tracks service provider’s qualified metrics and follows up for their first 30 active days to assist in achieving those metrics
• Performs other related duties as required or assigned.

Skills & Requirements:

• Bilingual (Spanish & English) *required*
• M-F 8:30am - 5:00PM EST schedule required
• A majority of this team sits in the Indianapolis area. While this role is remote, it is preferred that this individual sits in Indianapolis so they can attend team gatherings.
• Possession of high school diploma required; Bachelor’s degree preferred.
• Call center experience strongly preferred.
• Strong computer skills required, particularly in internet and email.
• Ability to effectively communicate information and respond to questions.
• Strong written and oral communication
• Ability to deal with problems involving several known variables in situations of a routine nature.
• Ability to prioritize effectively in a high-volume environment

Compensation: $14.42/hr + Commission (OTE $55K+/yr)