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Director – Premier Support Engineering
Confirmed live in the last 24 hours
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Experienced in successful implementation of process and procedure of a scaling team
  • Able to creatively remedy a wide variety of challenges in a fast-moving environment
  • A critical thinker who always defaults to a customer-centric approach
  • Self-motivated, detail-attentive, and an excellent communicator
  • Passionate about people management and mentorship
Responsibilities
  • Develop the long-term roadmap and strategy for the Premier Support organization
  • Partner with Technical Solutions colleagues on strategic, global initiatives at scale
  • Ensure the successful onboarding and development of Premier Support Engineers
  • Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded
  • Conduct routine check-ins with team members to provide coaching, constructive feedback, and development
  • Work closely with Recruiting to hire and grow new talent
Datadog
Datadog offers monitoring and analytics for cloud-based workflows.
Company Overview
Datadog is on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. The company operates a monitoring & analytics tool for IT and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.