Director – Premier Support Engineering
Confirmed live in the last 24 hours
Atlanta, GA, USA
- Experienced in successful implementation of process and procedure of a scaling team
- Able to creatively remedy a wide variety of challenges in a fast-moving environment
- A critical thinker who always defaults to a customer-centric approach
- Self-motivated, detail-attentive, and an excellent communicator
- Passionate about people management and mentorship
- Develop the long-term roadmap and strategy for the Premier Support organization
- Partner with Technical Solutions colleagues on strategic, global initiatives at scale
- Ensure the successful onboarding and development of Premier Support Engineers
- Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded
- Conduct routine check-ins with team members to provide coaching, constructive feedback, and development
- Work closely with Recruiting to hire and grow new talent
Datadog offers monitoring and analytics for cloud-based workflows.
Datadog is on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. The company operates a monitoring & analytics tool for IT and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.