Full-Time

Behavioral Health Patient Care Associate

Posted on 3/21/2026

Beth Israel Lahey Health

Beth Israel Lahey Health

10,001+ employees

Integrated health system delivering care, education

Compensation Overview

$20 - $26.92/hr

Cambridge, MA, USA

In Person

Category
Medical, Clinical & Veterinary (1)
Requirements
  • Verbal, quantitative, and interpersonal skills normally acquired through completion of a high school diploma in order to participate in the evaluation of a patient's physical and emotional needs.
  • Related experience in a health care setting is desirable, or in the process of pursuing a degree in a related field
  • Strong oral/interpersonal skills to ensure the accurate transfer of information to facilitate courteous and/or appropriate clinical information with patients, visitors, and other hospital staff.
  • Must maintain annual competencies and up-to-date BLS certifications
Responsibilities
  • Provides direct physical care with activities of daily living to assist patients in maintaining nutrition, hygiene, hydration, elimination, mobility, comfort, and
  • Performs vital signs, weights, intake/outtake, and assessments of patients' belongings and documents in EPIC.
  • Reports changes in patients' physical/mental condition, e.g., sleep, appetite, and general comfort of the patient, as well as mood, affect, and behavior.
  • Participates in the evaluation of patients' needs for general and psychiatric nursing care, and carries out treatment/behavioral plans.
  • Maintains a safe and clean environment for patients and co-workers.
  • Answers patient call lights and ensures resolution of patient issues.
  • Cares for equipment used in the delivery of care.
  • Participates in milieu groups and activities as needed.
  • Provides one-to-one observation of patients as needed.
  • Maintain. Performs all activities in accordance with established unit, hospital, and nursing policies.
  • Transports discharged patients at the direction of nursing.
  • Monitors patient’s whereabouts at all times as directed by the appropriate charge nurse, assistant nurse manager, or the patient's assigned nurse and is responsible for 15-minute checks as assigned.
  • Ability to perform phlebotomy, EKGs, and glucometry as requested by the nursing staff.
Desired Qualifications
  • Related experience in a health care setting is desirable, or in the process of pursuing a degree in a related field
Beth Israel Lahey Health

Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
  • 82% experience reduced cognitive load, boosting clinical outcomes and satisfaction.
  • Heidi's scale supports 2 million weekly consults in 110 languages globally.

What critics are saying

  • Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
  • Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
  • OCR scrutiny on AI hallucinations triggers HIPAA fines and tool decommissioning in 12-24 months.

What makes Beth Israel Lahey Health unique

  • BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
  • Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
  • 90% of trial physicians report more eye contact and presence with patients.

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Benefits

Mental Health Support

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