Exhibitor Services Manager

Job Title: Exhibitor Services Manager

Department: Exhibitor Services

Reports To: Director of Sales and Services

Supervises:  3 Exhibitor Services Coordinators

FLSA Status: Salaried Exempt

Why the Colorado Convention Center is a great place to work:

• $500 Signing Bonus after completion of 30 days of service and an additional $500 bonus upon successful completion of 90 days of service!

• Generous Paid Time Off and Holiday Pay

• Health, dental, vision insurance, eligible up on hire

• 401(k) investment plan, with a discretionary employer match of up to 3%

• Healthcare reimbursement and flexible spending plans

• Employer-paid and supplemental life insurance

• Short- and long-term disability insurance available

• RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.

• Tuition reimbursement program

• Employee assistance program

Compensation: Compensation is dependent on experience and ranges from $68,000 to $72,000.

General Summary:

Manages Exhibitor Service; including the daily direction, scheduling and development of the Exhibitor Services Staff.  Perform work of moderate difficulty directing and coordinating utility services to facility users during scheduled events at the Colorado Convention Center aiding in floor management and coordination. Performs all event closes from utility services, auditing orders, and generates reports used to assist the finance department with final billing and end of month/year accounting.

Primary Duties and Responsibilities:

• Oversees day to day activities of the Exhibitor Service Coordinators.

• Oversees financial performance of Exhibitor Services.

• Plan, schedule, direct, and manage the work of the Exhibitor Services Staff. Focus on proper scheduling of the Exhibitor Services Desk during multiple events and coordination and exhibit floor management.

• Oversee the handling, routing, calculations, and posting of all incoming data concerning the provision of electrical, telecommunications, and gas/water/drain for all users of the Colorado Convention Center.

• Maintain accurate billing of the telecommunications lines and electrical within the facility.

• Resolve normal and unusual problems with clients, users, technicians and suppliers before, during and after each event using open communication and critical thinking skills.

• Attend appropriate planning, organization and other facility meetings in support of facility operations and finance forecasting / re-forecasting.

• Meet with prospective clients to develop utility usage plans for the facility.

• Conduct and direct research and industry reviews regarding facility utility services.

• Coordinate with internal departments providing the utility services to ensure successful utility services.

• Analyze collected data and prepare recommendations for charged rates, policies, procedures and materials related to utility services supplied by the Colorado Convention Center.

• Maintain the on-line portion of the Exhibitor Services website for usability and proper pricing.

• Provide employee training for staff development and updates with regards to policy/procedure. This is ongoing and serves to increase the level of customer service at the Colorado Convention Center.

• Submit operating budgets and track compliance to these budgets.

• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Bachelor’s degree from a four-year college or university or equivalent work experience is required.

• Three to five years customer service experience preferred.

• Arena/Facility/CVB experience helpful.

Skills and Abilities:

• Familiar with basic accounting procedures.

• Requires efficient typing skills, general office skills and knowledge of computing systems.

• Ability to undertake and complete multiple tasks.

• Excellent organizational, planning and inter-personal skills.

• Ability to provide leadership and efficiently manage people.

• Demonstrate excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele.

• Ability to speak, understand, and read standard English.

• Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team.

• Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities.

• Excellent attention to detail, problem solving and organizational skills.

• High degree of judgement, discretion and confidentiality.

• Provide customer service in a professional considerate manner.

• Excellent record of dependability and reliability.

Computer Skills:

• Intermediate computer skills including ability to create word documents and excel spreadsheets.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position may require certifications by law and/or job assignment.  Position may require extended periods of sitting; may require periods of walking/ standing on cement floors; may require some bending and stooping; generally not subject to adverse working conditions; may require limited exposure to dust, grime, noise, fumes, wet floors etc., including weather; may require use of an electric cart; work hours are dictated by the event activity and will require irregular and/or extended hours, including weekends, evening, and holidays, as determined by event schedule and/or department need; requires use of telephone and other standard office communication tools and equipment; may require radio usage – 2 way hand held.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.