Customer Service Representative

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Summary

Develops new relationships and interacts with existing customers primarily by phone to increase sales of an organizations products or services.  Works closely with team members inside as well as outside.  Responds to incoming customer calls for entry of quotes and orders.  At this level, tasks and assignments tend to be simple, straight-forward in nature and duties are performed under close supervision.

Essential Duties and Responsibilities

• Contact will be made through, but not limited to, phone calls, email, mailings, and faxes to communicate opportunities to customers.

• Contact potential or existing customers to inform them of current and new products and services.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

• Maintain knowledge of relevant products, policies, services, vendors and methods of delivery.

• Understand customer needs and requirements; learn to answer questions about product or services. 

• Close sales with price quote, credit terms, and prepare sales order

• Estimates date of delivery to customer based on knowledge of delivery schedules

• Builds and maintains customer relationships.

• Enter and update customer information in the database.

• Responsible for attaining quarterly quotas

• Serve as the OEM liaison for the OEM orders projections.

• Weekly orders forecast reports and data analysis reporting

• Management of the orders funnel (pipeline)

• Administering OEM contracts (working with Contracts dept.)

• Onboarding of new OEMs

• Maintaining price lists, discounts, and territories where applicable

• Following up with the product manager(s) and Engineering on pending tasks that the OEMs are waiting for

• Primary Salesforce.com admin

• Working with the direct sales channels to resolve and OEM vs. Direct issues that arise

• Handling escalated customer service issues

• Reporting on historicals and projections

• Performing account reviews with the key OEMs to see if both sides lived up to their expectations as per the agreements.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty with little difficulty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B.A.) from a four year college or university in related field and 0-2 years of directly related experience and/ or training; or equivalent combination of education and experience.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​