Air Carrier Support Specialist

About This Role

CAE is… All for equipping teams to excel.

Training Centre Operations at CAE lies at the heart of our commitment to training excellence across Civil Aviation and Defense & Security. As part of this team, you’ll develop and provide training, continually enhance program quality, and ensure seamless operations and service excellence, empowering pilots, aircrew, and mission-critical teams to excel when it matters most.

Essential Job Functions

• Conduct Part 135 Audits on Operation Specifications, Training Programs, Checklist, SOPs, Maneuvers, Check Airman, Instructor list, Ops-Specs database, Stars, etc.
• Maintaining and uploading manuals and other required documents for approx. 80+ certificates.
• Onboarding new 135 operators, to include receipt of all manuals and documents.
• Run reservation reports and work 135 dashboard for upcoming training.
• Thoroughly audit incoming documents to ensure accuracy and currency in accordance with FAA regulations.
• Resolve conflict reports.
• Develop and maintain systems required to maintain current Instructor/Check Airman/ TCE records of training, and status of all required manuals, checklist and other certificate holder documents.
• Assist with 135 operators’ 24-month audits, as scheduled by the operator or as seen fit
• Notice to operators when instructor changes occur and assist training managers with nominating replacements.
• Identify compliance issues regarding documents that require follow up or investigation.
• Cross train on various functions within Regulatory Compliance to assist coworkers and identify process improvement opportunities.
• Maintain a suspense system to ensure training program manuals are current and in compliance with FAA regulations.
• Auditing co-worker’s documents
• Utilize the computerized record keeping systems, compile date and prepare reports for operators.
• Discuss and attend meetings involving but not limited to compliance issues and new compliance regulations.
• Conduct meetings with training managers for updated check airman information.
• Work on special projects as needed.
• Participate in Learning Center Safety Management Systems (Online Training Courses): supporting and promoting the safety culture, new department trainings, and updates in regulations/systems.
• Assist with answering phone calls as well as making phone calls to operators as well as other employees in the company.
• Serve as a point of contact for operators and employees to communicate with each other seeking clarification on issues or dilemmas.
• Create and document in a shared location the processes required to administer the responsibilities as outlined above.

Education & Experience Requirements

• High School Diploma (or equivalent) required; College Degree preferred.
• Aviation knowledge and experience working with US FAA Regulations for Part 135 operations a plus.
• Knowledge of FAR Parts 61, 91, 121, 135 Appendix E & F, CAE’s Operations Manual and Knowledge of FAA Order 8400.10 preferred
• Thorough knowledge and understanding of all applicable FAA regulations.

Knowledge, Skills, and Abilities

• Ability to maintain a professional and high-standard decorum especially when communicating with Regulators and peers.
• Excellent customer service skills internal and external customers
• Excellent verbal and written communications skills
• Ability to pick up quickly on new process and regulations.
• Organized and a team player with ability to maintain composure under pressure.
• Punctual, professional, diligent
• Ability to multi-task, self-motivator who can complete tasks with minimal supervision.
• Knowledge and experience using Microsoft Windows, Excel, PowerPoint, Word, Adobe Acrobat, SalesForce, and Internet Explorer programs.
• Ability to possess and maintain a great amount of attention to detail.
• Ability to work with modern communications tool such as MS Communicator, Webex, dial-in conference calls, SharePoint, internet, etc.

Location

• The primary work location for this position is at the Dallas Training Facility in Dallas, Texas
• Minimal travel may be required (less than 10%). 

Working conditions:

• Ability to sit, stand and walk for prolonged periods of time up to 8-10 hours per day.
• Ability to pick up 10 lbs. or more.
• Stooping, squatting may be required.
• Able to repair equipment in various spaces.

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other  characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected].