At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
About the job:
Reporting directly to the site Delivery Operations Manager, the Delivery Operations Supervisor will provide on-shift leadership to staff and will oversee all Hub related activities, including: sortation operations, vehicle loading, and on road delivery operations. Providing front-line leadership, you will own the day-to-day operations of the business, coordinate vehicle capacity, and serve as the primary support person for hourly staff. Safety is of the utmost importance at HelloFresh and you will be responsible for fostering a culture of safety, reporting and ensuring all policies and procedures are followed. You will help shape and scale an industry-leading chilled last-mile delivery operation in your region, delivering thousands of freshly produced meal boxes directly to our customers each and every day.
Job Responsibilities:
- Manage a team of Warehouse Associates and Delivery Associates to meet quality standards, achieve performance metrics and execute the delivery processes end-to-end
- Accountability for health & safety compliance, recordkeeping, reporting and investigation
- Meeting and exceeding service KPIs, and responding to customer service requests and escalations
- Conduct team huddles to convey safety messaging, quality tips, and maintain engagement and open communication with employees
- Supervise the sortation operation, loading process, and perform dispatching functions for drivers while on-road. Direct activities and provide training, coaching and guidance
- Management of employee scheduling, time & attendance, and performance reviews
- Ensure maintenance, availability and security of all HelloFresh assets (facilities, vehicles, inventory)
- Responsible for ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies.
- Build an inclusive workplace culture and relationships with all staff, delivering on development and retention goals
- Operate a lean facility by making recommendations to improve and implement new processes
- Design, develop and implement warehousing and delivery training programs
- Provide coverage for the Delivery Operations Supervisor when required
Required Skills:
- 2+ years leadership experience in supply chain, transportation, or fulfillment companies
- 2+ years direct management experience of employees, contingent workforce, or third-party resources in a large scale environment
- Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules including nights, weekends, and holidays as required
- Leadership experience motivating and encouraging others
- Basic proficiency in manipulating data and reporting
- Can lift up to 50lbs and participate in physical job activities such as standing, walking, crouching daily. Can work in an environment that may be hot, cold, and noisy.
- Forklift, Reach Truck or Stacker Operator license is ideal, but we will train the right candidates
- Ability to work calmly and effectively under pressure in a fast-paced, deadline-oriented environment
What you’ll get in return:
- Competitive salary and health benefits
- 75% discount on HelloFresh or ChefsPlate weekly box subscription
- High impact work to help feed thousands of families in Canada
- Opportunity to learn and grow
- Work with a hard-working and supportive team
If this sounds like you, please click the "Apply Now" button. If this role doesn’t quite match what you’re looking for, but you’d like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We’d love to hear from you!
COVID-19 Vaccination Policy
The health and safety of all staff members at HelloFresh is our top priority. As such, we are committed to taking every reasonable precaution to protect the health and well-being of our employees against the risks of COVID-19.
Full vaccination against COVID-19 is proven to be a safe and effective tool in protecting our health and our communities. In support of this, we have adopted a COVID-19 Vaccination Policy requiring all staff members to be fully vaccinated in order to access the office or to attend a HelloFresh sanctioned event located outside of the office.
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it’s like working inside HelloFresh, follow us on Instagram and LinkedIn