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Delivery Operations Supervisor
Confirmed live in the last 24 hours
Locations
Edmonton, AB, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Requirements
  • 2+ years leadership experience in supply chain, transportation, or fulfillment companies
  • 2+ years direct management experience of employees, contingent workforce, or third-party resources in a large scale environment
  • Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules including nights, weekends, and holidays as required
  • Leadership experience motivating and encouraging others
  • Basic proficiency in manipulating data and reporting
  • Can lift up to 50lbs and participate in physical job activities such as standing, walking, crouching daily. Can work in an environment that may be hot, cold, and noisy
  • Forklift, Reach Truck or Stacker Operator license is ideal, but we will train the right candidates
  • Ability to work calmly and effectively under pressure in a fast-paced, deadline-oriented environment
Responsibilities
  • Manage a team of Warehouse Associates and Delivery Associates to meet quality standards, achieve performance metrics and execute the delivery processes end-to-end
  • Accountability for health & safety compliance, recordkeeping, reporting and investigation
  • Meeting and exceeding service KPIs, and responding to customer service requests and escalations
  • Conduct team huddles to convey safety messaging, quality tips, and maintain engagement and open communication with employees
  • Supervise the sortation operation, loading process, and perform dispatching functions for drivers while on-road. Direct activities and provide training, coaching and guidance
  • Management of employee scheduling, time & attendance, and performance reviews
  • Ensure maintenance, availability and security of all HelloFresh assets (facilities, vehicles, inventory)
  • Responsible for ensuring compliance with all safety, GMP and policies/procedures, as well as adherence to PPE/hygiene policies
  • Build an inclusive workplace culture and relationships with all staff, delivering on development and retention goals
  • Operate a lean facility by making recommendations to improve and implement new processes
  • Design, develop and implement warehousing and delivery training programs
  • Provide coverage for the Delivery Operations Supervisor when required
Hello Fresh

10,001+ employees

Food & meal kit delivery service
Company Overview
HelloFresh’s mission is to change the way people eat forever by aiming to provide every household with wholesome, homemade meals – no shopping and no hassle. The company’s meals are carefully planned, carefully sourced and delivered to the front door of each customer at the time most convenient for them.
Benefits
  • Competitive Salary & 401k
  • Generous Parental leave & Flexible PTO
  • Health, vision, & dental insurance
  • 75% discount on HelloFresh Subscription
  • Snacks, coffee, & catered lunches
  • Company sponsored outings
Company Core Values
  • Speed & Agility
  • Data Drivenness
  • Learning Never Stops
  • Egoless Environment
  • Relentless Prioritisation
  • Customer Centricity
  • Long-Term Orientation
  • Come as you are