Operations Manager

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

JOB SUMMARY

The Operations Manager performs, plans, and coordinates the daily activity of Logistics personnel and functions.  In addition, the Operations Manager will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results.  This position nurtures culture and engagement while overseeing strategies focused on improving the overall experience of employees and patients. 

The anticipated hourly range for this position is $29.42 - $37.01. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees the Logistics Department to optimize timely and accurate delivery of products
• Promotes staff compliance with all applicable regulatory requirements, including but not limited to: providing documents for the driver qualification file and abiding by hours of service, daily log, and hazardous materials (placarding, training and shipping papers)
• Promotes vehicle safety including daily vehicle inspections, reports, and routine maintenance
• Manages daily and on-call driver schedules
• Completes daily route preparation
• Assigns additional routes as patient and referral requests are received
• May occasionally perform delivery responsibilities when needed
• May work with Corporate Purchasing on the ordering of special equipment and new products
• Solves problems involving delivery staff shortages, route changes, and loading equipment
• Monitors and/or maintains close contact with delivery staff throughout the day to troubleshoot problems and facilitate the completion of routes in a timely and accurate manner
• Manage the proper and efficient loading of trucks and assist with loading trucks when necessary
• Assists with special orders and equipment
• Maintains daily vehicle maintenance logs and incident reports
• Performs minor equipment repair and maintenance, as required, and maintains equipment documentation
• Responds to inquiries from patients, referral sources, vendors and delivery staff regarding equipment orders, patient problems and delivery-related incidents
• Perform on-call duties as needed
• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

• Typically supervises a team of non-exempt employees
• Responsible for hiring, coaching, and performance management of subordinate staff
• Ensures that all direct reports are maintaining acceptable performance levels
• Conducts staff meetings regularly to review business performance and requirements 

MINIMUM REQUIRED QUALIFICATIONS

Education and Experience

• High School Diploma or GED
• Call center, logistics and/or customer service experience
• Minimum of 3 years leadership experience required

SKILLS, KNOWLEDGE AND ABILITIES

• Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.
• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
• Knowledge of DOT, FDA, and OSHA regulations

Computer Skills

• Proficient in Microsoft Office Suite

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic problem solving (addition, subtraction, division, multiplication)
• Ability to understand, interpret and develop spreadsheet data

PHYSICAL DEMANDS

• Frequent lifting/carrying 10 - 60 lbs
• Frequent pushing/pulling 10 lbs – 160 lbs
• Frequent sitting/standing/bending/stooping/squatting/kneeling/rotating/twisting
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, night (low to limited light) vision, and the ability to adjust focus
• Manual dexterity
• Ability to communicate well with others
• Ability to safely operate a motor vehicle

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
• There is moderate exposure to dust, fume, mists, and odors.
• Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
• General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
• During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes, and odors, as well as cryogenic and cleaning agents.
• During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter patient homes.
• Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
• Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.
• May be required to work with cryogenic fluids requiring special precautions and PPE.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.