Full-Time
Customer Service Representative
Posted on 11/21/2024
Uline
1,001-5,000 employees
Distributor of shipping and packaging materials
Compensation Overview
$24 - $28Hourly
Entry
Coppell, TX, USA + 3 more
More locations: Dallas, TX, USA | Fort Worth, TX, USA | Irving, TX, USA
This position is on-site.
- High school diploma or equivalent. Bachelor's degree preferred.
- Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email and chat.
- Help customers navigate Uline's website and online ordering.
- Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Uline distributes shipping, industrial, and packaging materials to businesses across North America. With a stock of over 37,500 products, including shipping boxes, packing materials, warehouse supplies, and janitorial products, Uline caters to a wide range of clients such as retailers, manufacturers, and logistics companies. The company operates on a straightforward business model by sourcing various products and selling them directly to businesses, offering same-day shipping for many items to ensure quick delivery. This rapid service is crucial for businesses that depend on timely shipments. Uline generates revenue through product sales, special offers, and overstock sales, and provides an easy-to-navigate online and printed catalog for ordering. With a strong presence in major U.S. cities, Uline effectively serves clients nationwide, aiming to be a vital supplier for businesses in need of shipping and packaging materials.
Company Stage
N/A
Total Funding
N/A
Headquarters
Pleasant Prairie, Wisconsin
Founded
N/A
Simplify's Take
What believers are saying
- Uline's expansion into new locations like Ohio and Kenosha County indicates robust growth and increased job opportunities.
- The company's commitment to building large-scale distribution centers suggests a focus on enhancing logistics capabilities and customer service.
- Uline's ongoing hiring efforts reflect a stable and growing workforce, offering potential job security and career advancement.
What critics are saying
- Uline's rapid expansion may strain resources and lead to operational challenges if not managed effectively.
- The competitive B2B market for shipping and packaging supplies could pressure Uline to continuously innovate to maintain its market position.
What makes Uline unique
- Uline's extensive product catalog of over 37,500 items and same-day shipping service sets it apart from competitors, ensuring rapid fulfillment for businesses.
- The company's strong distribution network across major U.S. cities allows it to efficiently serve a wide range of clients, unlike competitors with less reach.
- Uline's straightforward B2B model and comprehensive catalog system simplify the purchasing process for businesses, providing a competitive edge.
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