Fraud Analytics and Innovation Senior Leader

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Summary:

This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.

Artificial intelligence related technology is advancing at an unprecedented rate.  That development will lead to radical transformations in how the world functions.  Managed properly, economic activity is expected to increase and usher in a new era of prosperity.  Unfortunately, those capabilities are also available to malicious actors who could target our customers and Bank of America. 

Do you want to help us shape the way these technologies will be used to combat fraud?  Are you a strategic and analytical thinker who wants the chance to have a real impact on the business? 

We are investing in world-class solutions to protect our clients from fraud and searching for the right analytic leader to help drive that transformation!  At Bank of America, our fraud team is on the frontline of managing those risks and preparing for the future.  We are tasked with driving the strategy, design, and execution of the next-generation of fraud controls to protect our clients.  We are investing heavily in new capabilities and have built a strong team of seasoned fraud leaders and industry experts to lead the programs. 

We are looking for a strong, passionate leader to analytically evaluate and tune the next generation of authentication and related fraud.  This role will explore AI solutions to create value across the authentication and fraud mitigation space. This is a broad, high visibility role that offers great opportunities to influence “what” and “how” we deploy strong best-in-class capabilities to protect the bank’s and our clients’ money.

Responsibilities:

• Lead analysis to optimize deployment and efficacy of new authentication tools. 

• Explore AI solutions and tools to continually improve fraud control economics

• Navigate internal governance and regulatory space to deploy AI and other advanced tools in a well-governed manner (model risk management and AI toll gates)

• Develop compelling vision and data driven business cases for transformation initiatives.  Lead efforts to prioritize authentication and other fraud-related investments across channels (online, call center, in-person).

• Facilitate regular routines for stakeholders and senior executives.

• Build and lead cross-functional teams to solve complex, high impact business problems.

• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights

Required Qualifications:

• 5+ years of Fraud experience

• B.A./B.S in Computer Science, Data Science, Engineering, Business, Statistics or quantitative related field

• SQL and/or SAS coding ability

• Advanced knowledge of Excel

• Excellent communication and presentation skills

• Experience analyzing and optimizing complex systems and controls

• Experience managing competing priorities

• Ability to understand the information needs of business users and senior leaders and build to those specifications with minimal direction

Desired Qualifications:

• 10+ years of Fraud experience

• Experience deploying and using AI-based solutions to drive business value

• Experience optimizing deployment and ongoing management of risk mitigation tools

• Advanced degree in Computer Science, Data Science, Engineering, Business, Statistics or quantitative related field

• Fraud and/or Claims background with focus on Authentication

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Deposits, Online Retail Merchant, Payment Processing, Digital, Call Center, etc.)

• Demonstrated ability to manage cross-functional teams   

Skills:

• Business Analytics

• Analytical Thinking

• Data and Trend Analysis

• Fraud Management

• Problem Solving

• Artificial intelligence / Machine Learning

• Innovative Thinking

• Statistical Design of Experiments and Solution Testing

• Presentation Skills

• Risk Management

• Oral and Written Communications

       It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil ​liability.​

Shift:

1st shift (United States of America)

Hours Per Week: 

40