Full-Time
Customer Service Manager
ENOVIS
1,001-5,000 employees
Global medical technology company; orthopedic solutions
No salary listed
Hamburg, Germany + 1 more
More locations: Neukirchen-Vluyn, Germany
In Person
 Customer Experience & Support (2) |
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- University degree in business, technical or related field (or equivalent experience)
- 5+ years of experience in Customer Service or a relevant operational environment
- Solid ERP knowledge (ideally Oracle JDE) and strong MS Office skills, especially Excel for analytics and reporting
- Strong understanding of order-to-cash processes, complex service models, and end-to-end service operations
- Experience in IT and logistics-related processes, as well as digital transformation and automation initiatives
- Strong analytical, structured and solution-oriented mindset with high attention to detail
- High customer and service orientation, with excellent communication skills for internal and external stakeholders
- Fluent in German (C1) and English, written and spoken
- Willingness to travel (10–50%)
- Responsible for management of the Customer Service Team in Hamburg and Bochum and meeting the daily needs of existing customers by overseeing the Customer Service-related activities within the order to cash cycle including Master Data maintenance (prices, customer master data) and other activities such as creation of customer quotes or reports
- Ensure compliance with all company and regulatory requirements as well as process adherence to internal policies and support compliance obligations (for example MDR, Post Market Surveillance, Product Documentation and Control, FSCA) with HQ Regulatory team
- Contribute to strategic planning for customer service improvements and scalability, Project Management of Customer Service related projects such as automation, self-service portals, EDI
- Ensure cross-site team integration, identification and implementation of synergy effects between various CS activities
- Monitor and deliver SLA & KPIs
- Develop and implement training programs for team development and manage personnel measures in the team
- Coordination of exceptional situations (e.g., back orders, ticket system handling, etc.) including communication to all stakeholders affected
- Introduction or adaptation of working procedures to meet the requirements of business partners such as Sales, Marketing, or international functions
- Close collaboration with local Logistics & Supply chain team as well as with Enovis Surgical Germany Sales & Marketing teams
- Support and enable new product launches as well as new process implementation
- Experience in Healthcare / Medical Devices industry is a plus, but we also welcome candidates from other industries with strong Customer Service digital transformation experience
Enovis develops medical devices and services to improve patient outcomes and restore mobility. It operates Prevention & Recovery with orthopedic braces, soft goods, vascular therapy, compression garments, and hot/cold therapy, and Reconstructive with joint implants and surgical tools such as Novastep. It differentiates itself through a broad clinically oriented portfolio, a global footprint, and the EGX continuous improvement program, plus the LimaCorporate acquisition expanding its transatlantic reach. Its goal is to provide better patient outcomes and mobility worldwide through sustained growth and operational excellence.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Wilmington, Delaware
Founded
2022
Simplify's Take
What believers are saying
- ARVIS shoulder cases expanded beyond the United States into South Africa.
- Nebula, Augmented Reverse Glenoid, and extremities drove 2026 organic growth.
- LimaCorporate widens reconstructive reach across Europe and transatlantic manufacturing.
What critics are saying
- LimaCorporate integration follows a $1.18 billion goodwill impairment.
- Nebula instrumentation mostly went to competitive users, limiting sticky conversions.
- ARVIS remains early, and workflow failures can halt robotic adoption.
What makes ENOVIS unique
- Enovis combines Prevention & Recovery and Reconstructive orthopedic franchises.
- Its EGX system standardizes continuous improvement across global operations.
- ARVIS and Nebula target surgeon workflow, not just implants.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Legal Services
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 32%Enovis Corporation has reported strong organic revenue growth driven by new product launches, including the Nebula Stem and OrthoDrive Impactor, which have seen rapid market uptake. The medical technology company's devices are gaining traction with surgeons and hospitals. However, Enovis recorded a significant goodwill impairment charge in its fourth quarter and full-year results, affecting its balance sheet. The impairment raises questions about returns from previous acquisitions and future capital allocation strategy. Trading at $25.47, Enovis shares are approximately 44% below the analyst price target of $45.18. The company currently shows a loss of $1.18 billion and trades at a forward price-to-earnings ratio of 25.73 times. Investors are advised to monitor how product adoption and procedure volumes affect future cash flow.
Enovis Corporation shares jumped 12.6% in morning trading after the medical technology company reported mixed fourth-quarter results but issued a strong earnings forecast for 2026. Whilst quarterly revenue of approximately $576 million missed expectations, adjusted earnings per share of $0.95 beat analyst estimates. The stock surge was driven by Enovis's 2026 earnings guidance of $3.52 to $3.73 per share, with the midpoint significantly exceeding analyst projections. This positive profit outlook overshadowed the revenue shortfall. Enovis shares have experienced high volatility, with 26 moves exceeding 5% over the past year. The stock is down 6.6% year-to-date and trading 38.1% below its 52-week high of $40 from March 2025.
Enovis Corporation reported a fourth-quarter loss of $520.6 million, or $9.10 per share. The Wilmington, Delaware-based manufacturing and engineering company posted adjusted earnings of 95 cents per share, excluding asset impairment and non-recurring costs. Revenue for the quarter reached $575.8 million. For the full year, Enovis reported a loss of $1.18 billion, or $20.75 per share, on revenue of $2.25 billion.
Enovis Corporation has received positive analyst coverage, with BTIG initiating a Buy rating and $41 price target on 6 January. The orthopedic care company is expected to see accelerated growth in 2026 driven by new product launches across extremities, hips and knees. BTIG highlighted the company's consistent mid-to-high single-digit organic revenue growth in its Reconstruction and Prevention & Recovery segments. The higher-growth Reconstruction business is expected to drive margins whilst the mature Prevention & Recovery segment delivers steady cash flow. UBS maintained its Buy rating but lowered its price target to $50 from $57, projecting sales of $2.26 billion in 2025, $2.37 billion in 2026 and $2.52 billion in 2027.
Enovis Corp has entered Amendment No. 3 to its credit agreement on 8 December, extending the loan maturity date to 8 December 2030. The amended agreement provides a revolving credit facility of up to $1.1 billion and a term loan facility of $700 million. The company used term loan proceeds to repay $335 million from its revolving facility. The amendment restructures Enovis's debt arrangements, providing the medical technology company with extended financing flexibility through the end of the decade.