Full-Time

Technical Support Engineer

Zero Trust Focused

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Entry

London, UK + 1 more

More locations: Remote in UK

Hybrid position requires in-office presence.

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
  • You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset
Responsibilities
  • work with our customers on a variety of technical support issues
  • interact with the Technical Operations team that is responsible for running our global distributed network
  • learn the inner workings of Cloudflare's technology
  • gain a deeper understanding of internet technologies

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to improve online experiences by making the internet faster and more secure.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's recognition as a Fortune Future 50 company boosts its market credibility.
  • Partnerships in Africa and Mexico expand Cloudflare's global reach and service offerings.
  • Growing demand for edge computing aligns with Cloudflare's existing infrastructure capabilities.

What critics are saying

  • Emerging CDN providers offering lower-cost services threaten Cloudflare's market share.
  • Rapid evolution of cyber threats requires continuous innovation in Cloudflare's security measures.
  • Potential regulatory changes in data privacy laws could impact Cloudflare's operations.

What makes Cloudflare unique

  • Cloudflare offers a freemium model, attracting a large user base with free services.
  • Their Cloudflare Workers platform supports serverless computing, simplifying development processes.
  • Cloudflare's CDN accelerates web content delivery globally, enhancing website performance.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships