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Full-Time

Technical Support Engineer

Zero Trust Focused

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Data & Analytics
Enterprise Software
Cybersecurity

Junior

London, UK + 1 more

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
  • You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset
Responsibilities
  • You will work with our customers on a variety of technical support issues
  • You will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Using a freemium model, Cloudflare attracts users with free basic services while charging for premium features. Their goal is to provide essential tools that meet the growing demand for faster and more secure internet services.

Company Stage

Series E

Total Funding

$354.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

7%

1 year growth

14%

2 year growth

36%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's continuous innovation, such as the new no-code feature to block AI bots, demonstrates their commitment to addressing emerging threats and market needs.
  • The company's extensive and diverse client base provides a stable revenue stream and opportunities for upselling premium services.
  • Cloudflare's leadership in cybersecurity and web performance positions it well to capitalize on the growing demand for secure and fast internet services.

What critics are saying

  • The increasing frequency of DDoS attacks could strain Cloudflare's resources and impact service reliability.
  • Relying on a freemium model may limit revenue growth if users do not convert to paid plans.

What makes Cloudflare unique

  • Cloudflare's freemium model attracts a broad user base, from individual developers to large enterprises, unlike competitors who may focus solely on enterprise clients.
  • Their innovative tools like Cloudflare Workers and Pages enable developers to build and deploy applications directly on their network, providing a unique edge in the developer community.
  • Cloudflare's strong emphasis on cybersecurity, including DDoS protection and new features to block AI bots, sets them apart in the internet infrastructure market.

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships