Full-Time

Technical Support Engineer

Zero Trust Focused

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Data & Analytics
Enterprise Software
Cybersecurity

Entry

London, UK + 1 more

More locations: Remote in UK

Hybrid position requires in-office presence.

Category
Customer Success & Support
IT Support
IT & Security
Requirements
  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
  • You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset
Responsibilities
  • work with our customers on a variety of technical support issues
  • interact with the Technical Operations team that is responsible for running our global distributed network
  • learn the inner workings of Cloudflare's technology
  • gain a deeper understanding of internet technologies

Cloudflare provides services that improve the performance, security, and reliability of websites and applications. Their main products include content delivery network (CDN) services, which speed up the delivery of web content globally, and security services that protect against cyber threats like DDoS attacks and data breaches. They also offer serverless computing solutions, allowing developers to run code without managing servers, making development easier and more cost-effective. Cloudflare uses a freemium business model, offering basic services for free to attract users and charging for premium features and enterprise solutions. This approach helps them serve a wide range of clients, from individual developers to large businesses. Their goal is to enhance online experiences by providing essential tools and services that meet the growing demand for faster and more secure internet services.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

12%

1 year growth

38%

2 year growth

47%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's continuous innovation, such as the new no-code feature to block AI bots, demonstrates their commitment to addressing emerging threats and market needs.
  • The company's extensive and diverse client base provides a stable revenue stream and opportunities for upselling premium services.
  • Cloudflare's leadership in cybersecurity and web performance positions it well to capitalize on the growing demand for secure and fast internet services.

What critics are saying

  • The increasing frequency of DDoS attacks could strain Cloudflare's resources and impact service reliability.
  • Relying on a freemium model may limit revenue growth if users do not convert to paid plans.

What makes Cloudflare unique

  • Cloudflare's freemium model attracts a broad user base, from individual developers to large enterprises, unlike competitors who may focus solely on enterprise clients.
  • Their innovative tools like Cloudflare Workers and Pages enable developers to build and deploy applications directly on their network, providing a unique edge in the developer community.
  • Cloudflare's strong emphasis on cybersecurity, including DDoS protection and new features to block AI bots, sets them apart in the internet infrastructure market.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships